Call Centre Manager

3 days ago

Brackenfell, Western Cape, South Africa peopleworth Full time

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

The Call Centre Manager - Student Recruitment (Enrolments Manager) plays a pivotal role in leading and developing a high-performing student enrolments function. This position focuses on driving revenue growth, guiding team performance, and ensuring enrolment activity aligns with the goals of education providers. The role is based full-time in the Cape Town office and offers the opportunity to lead meaningful work in a fast-moving environment.

Key Responsibilities
  • Lead and develop an enrolments team to achieve revenue and performance targets
  • Collaborate with senior leadership to shape sales strategies, performance goals, and operational plans
  • Coordinate with education providers to align enrolment activity with programme objectives
  • Create and refine sales collateral and messaging to support effective team engagement with prospective learners
  • Design and deliver training programmes that strengthen sales capability and product knowledge
  • Establish and track performance metrics to ensure accountability and continuous improvement
  • Foster strong collaboration with internal teams to ensure enrolment processes remain aligned with organisational priorities
  • Provide coaching and mentorship to team members across different regions
  • Monitor pipeline progression and implement actions to support conversion outcomes
Requirements
  • Demonstrated experience in a sales leadership or enrolments management role
  • Proven success in driving revenue growth and meeting or exceeding sales targets
  • Strong leadership capabilities with experience managing and developing people
  • Proficiency in designing and delivering sales training and enablement initiatives
  • Experience collaborating with cross-functional teams in a target-driven environment
  • Strong analytical skills with the ability to interpret data and make informed decisions
  • Excellent communication and relationship-building skills
  • Ability to manage priorities in a fast-paced environment
Benefits
  • Collaborative, people-centred performance culture
  • Opportunities to grow in a fast-paced environment
  • Supportive leadership and a culture that encourages development
Our Recruitment Process

The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.

  1. Application Submission: Complete the online form and answer brief application questions.
  2. Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
  3. Video Interview Stage: You'll be invited to record short responses to 3–4 role-specific questions.
  4. Live Interviews: Shortlisted candidates join first-round interviews (and, where applicable, second or third rounds depending on the role).
  5. Final Shortlist and Verification: Reference and background checks are completed.
  6. Offer and Contracting: Successful candidates receive formal offers and contract documents.
  7. Pre-boarding and Onboarding: Once accepted, you'll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.

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