Front of House Receptionist- KLOOF

2 weeks ago

Cape Town, Western Cape, South Africa Dusk Restaurant Full time R60 000 - R72 000 per year

Edge Fitness is looking for a energetic and disciplined individual to join our Kloof Team.

Duties and Responsibilities:

Your key performance areas will include but no be limited to:

Access

  • Control and give Access to members as well as non-members
  • Filling in guest register and all other registers- swimming/no access card/trial vouchers ∙Ensure aerobic timetable available for members and up to date
  • Control and Issuing of access cards to members

Members

  • Log member queries and complaints in Member Compliments/Complaints book ∙ Maintaining shift handover book with any incidents/information required for the next shift e.g. Member coming to fetch lost keys and where they are etc.
  • Fill in and follow up on Compliments/Complaints book- ensure correct person is informed of the issue

e.g. Maintenance issue referred to Maintenance tech

  • Lost property register
  • Member communication - Maintain notice boards and emergency info boards. (Water out today
  • due to repairs etc.)
  • Cancellation & Freeze, Easy Debt Collecting – arranging payment, keeping notes up to date

Sales

  • Complete guest control sheet (all new clients to fill in) add to Club Manager
  • Adding walk in members on CM as a prospect
  • Maintenance of "Up system" for sales consultants on walk ins and phone INS.
  • Selling short terms when no sales consultant Is on duty

Finance

  • Receipt of all monies (high penalties if not receipting monies)
  • Take stock in begin of shift and end of shift
  • Cashing-up of stock sold and drop monies into drop-safe and co-signing responsibility for money on the drop safe register.

HR

  • Filling in Staff attendance register for ALL staff in gym
  • All staff need to scan in and out of the gym using their access card or QR code

General

  • Keeping reception neat and professional state
  • Answering of phones and transferring of calls
  • Any other law full instruction given by management
  • Opening & Closing 30 min before shift
  • Opening & Closing Inspection

Should this be the job for you please send your updated CV to or apply via Indeed.

Job Type: Full-time

Pay: R6 000,00 - R7 000,00 per month

Work Location: In person

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