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Junior Operations and Technical Specialist
2 weeks ago
- Experience with Linux and Oracle development, this will be a requirement for team members who will be based in Race Coast.
- Basic understanding of system monitoring, QA methodologies, and software development life cycle (SDLC).
- Understanding of Development and Operations principles (automation, CI/CD, monitoring, collaboration) (Advantageous).
- Familiarity with AIOps concepts and observability tools (Dynatrace, Grafana, Elastic, Prometheus) preferred (Advantageous).
- Strong analytical, documentation, and reporting skills with keen attention to detail.
- Keen interest in learning technical concepts.
- Excellent communication and stakeholder engagement skills.
- Ability to manage multiple responsibilities and thrive in a fast-paced, regulated gambling/software environment.
- Ability to be flexible and capable of adapting and offering support across various departments and product teams.
Operations & Monitoring (Development & Operations / AIOps)
- Monitor system and application performance using observability tools (e.g., Dynatrace, Grafana, Elastic, Prometheus).
- Support automated deployments, continuous monitoring, and operational workflows.
- Apply AIOps techniques (ML-driven alerting, anomaly detection) to enhance reliability and reduce false positives.
- Participate in proactive health checks and contribute to incident prevention.
Quality Assurance (QA)
- Perform functional, regression, and integration testing of software applications.
- Validate deployments in CI/CD pipelines, ensuring releases meet quality and compliance standards.
- Document and track defects, collaborating with development and product teams on resolution.
Requirements & Functional Analysis
- Gather, document, and validate functional and operational requirements from stakeholders.
- Assist in analyzing business and technical processes to identify efficiency and automation opportunities.
- Support documentation of workflows, requirements, and operational playbooks.
Project & Process Support
- Assist in coordinating small projects and operational initiatives within Agile/Development & Operations frameworks.
- Contribute to process reviews, recommending improvements to optimize delivery.
- Support alignment of operational activities with business and product objectives.
Service Delivery & Stakeholder Engagement
- Act as a point of contact for stakeholders, ensuring smooth collaboration across teams.
- Support service delivery management by tracking tasks, follow-ups, and resolutions.
- Build product knowledge to act as a subject matter contact for internal queries.
Incident Management
- Assist in incident detection, triage, escalation, and communication.
- Contribute to root cause analysis and post-incident reviews.
- Document incident timelines, lessons learned, and recommendations for prevention.
Reporting & Documentation Support
- Assist with generating system performance and incident reports under guidance.
- Maintain accurate and up-to-date documentation of monitoring tools, procedures, and knowledge bases.
- Support compliance by developing strong reporting and record-keeping practices.
- Associate's degree or Bachelor's degree in IT, Computer Science, Business, or related field (or equivalent practical experience).
