Collections Controller

2 weeks ago

Sandton, Gauteng, South Africa ADvTECH Full time R250 000 - R500 000 per year

Please note: this is a talent pool advertisement, and the position is not currently open. While we are not actively recruiting currently, we are building a pool of skilled candidates for future opportunities. By submitting your details, you can be considered when a suitable role becomes available.

Purpose of the Job:

The Collections Controller, part of the Accounts Receivable team, for Advtech Group Schools Division, is focussed on collecting debts from parents/ account payers. Responsibilities include locating and contacting debtors to enquire about their payment status, planning and implementing a course of action to recover overdue accounts and tracking of outstanding debt.

Responsibilities:

 Debt Management System Interface:

  • Call Account payers/ parents, at the beginning of the year, to agree on payment particulars viz monthly, per term or once off. Capture payment agreement on the Excalibur Debt Management system
  • Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service Tracking System to confirm payment agreement reached
  • Update the system, as required, when account payers/ parents' information or contact details have changed.

  Debt Collection:

  • Monitor accounts on the system, each month, to manage outstanding debts.
  • Work according to a call schedule.
  • Locate and call the account payers/ parents, whose accounts are in arrears, to discuss the outstanding debt in accordance with the agreed daily schedule.
  • Arrange for payments to be made, negotiating debt recovery including payoff deadlines or payment plans.
  • Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service Tracking System to confirm payment arrangements made.
  • Monitor and manage all Broken Payment arrangement as per Excalibur Debt Management system within set target time frame.

Tracking of Outstanding Debt:

  • Call all account inclusive of overdue accounts and negotiate payment arrangements, updating the system as necessary.
  • Follow up on outstanding payments, checking for payment within 5 days.
  • Follow up on payments not honoured within set target time frame.
  • Place business hold on accounts that are not paid in consultation with Management.

Education Requirements:

  • Grade 12.
  • B-Tech Credit management / B.Com Accounting.

Experience Required:

  • Experience as a Collections Agent/ Controller (2-3 years)
  • Shared Service experience (1 year)

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