Billings Manager

Please note: this is a talent pool advertisement and the position is not currently open. While we are not actively recruiting at this time, we are building a pool of skilled candidates for future opportunities. By submitting your details, you can be considered when a suitable role becomes available.

Purpose of Job:
Responsible for managing the accounts receivable billing process and function. Oversees the daily management of the AR billing staff and associated processes, ensuring the accuracy of the entire process. Ensures company policies and procedures relating to accounts receivable are being adhered to. Actively identify opportunities to drive standardisation and improve processes. This person will manage a billings team of 5. The team is expected to process large volume of monthly invoices to parents, run debit orders, send statements and resolve customer queries.

Key initiatives and requirements include:

Debtors Management:

• Define the debt collection strategy for each education brand within the group.
• Obtain approval from each brand finance manager and execute on approved strategy.
• Manage, document, verify, and enforce all internal and external policies and regulations as they apply to accounts receivable.
• Oversee the processing of bad debt journals, refunds, and working through on-hold/not on-hold accounts with credit controllers.
• Oversee all other projects and ad hoc initiatives as required from inception to completion.
• Establish and manage key customer relationships.
• Acts as a liaison between GSS, education brands and external stakeholders to meet information needs and to ensure that relevant data is maintained.
• Participate in meetings and provides reports of debtor's management issues and resolutions.
• Weekly reporting to management.
• Compile and dispatch collection letters and SMS's.
• Assisting with account queries, including key customer visits.
• Follow procedure on accounts prepared for handover to pre-legal and monitoring progress.
• Understand specific business needs and proactively propose solutions.
• Monitor ageing of the debtor's book and evaluate for accuracy and collectability.
• Support annual financial audit.
• Lead, as an SME, in business process improvement and system enhancement projects.
• Call monitoring on credit controllers for quality.

Systems development and administration:

• Develop, implement, and maintain systems, procedures and policies relating to the debt collection function to ensure adherence to company guidelines.
• Enter and manage status changes to various debt collection software.
• Provide functional support to the implementation of new enterprise-wide collections system.
• Provide functional support to the implementation of new enterprise-wide finance management system.

Financial Management:

• Prepare and recommends operating and personnel budgets for approval.
• Monitor spending for adherence to budget - recommend variances as necessary.

People Management:

• Actively manage the collections team performance by defining deliverables, key performance areas and indicators.
• Assists in building the capabilities, tools, and skills within the team, driving high levels of individual accountability, engagement, empowerment, and development.
• Manage the recruitment process within GSS AR division.
• Manage the talent and career paths of the team, including conducting performance and development reviews and succession planning with all direct reports.
• Train and evaluate employees to enhance their performance, development, and work productivity.
• Addresses performance issues and make recommendations for remedial actions.
• Motivate and reward employees encompassing the fair recognition and within allocated budgets and company guidelines.

Stakeholder Engagement:

• Proactively manage feedback and issue resolution with the respective Brand financial managers.
• Provide regular debtors collection reports.
• Define and communicate process enhancements to the respective GSS teams and customers.

Qualifications:

• BCom Degree in business administration, accounting, finance or related field.

Personal Attributes:

• Effective communicator
• Detail and solution orientated
• High threshold for stressful situations
• Uncompromising work ethic
• Effective in highly manual environment

Experience:

• Billing Manager (2-3 years)
• Billing Manager Team Lead (5 years)

Skills/ Competencies:

• Demonstrate strong leadership and managerial competencies, including integrity, accountability, communication skills and commitment to teamwork and excellence in responsibilities such as selecting, mentoring, coaching, supervising, motivating and training procurement staff.
• Exhibit a strong sense of urgency to maintain high personal performance while making decisions and allocating resources in a cost-efficient manner
• Experience of working in finance transformation and driving significant change through business process.
• Utilise excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors and Business Units.
• Strong people management skills.

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