Telephone Operator

1 week ago

Johannesburg, Gauteng, South Africa Absa Group Full time

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary
Job Description
Accountability: Telephone 70%

  • Attend to the switchboard and ensure correct and professional telephone techniques are applied at all times
  • Receive calls from external parties and redirect/transfer the calls to the requested/appropriate internal extension
  • Receive walk in visitors at the reception desk and attend to their enquiries
  • Take messages and pass on to staff in a timely and professional manner.
  • Assist the business through mass calls in product selling/promotions when required.
  • Assist with any other duties in the Sales and Service Delivery Centre when required

Accountability: Team 30%

  • Build and maintain excellent working relationships with other functions in Absa Seychelles to facilitate the development of the business.
  • Work closely with other team leaders / members in bank to ensure a consistent delivery of service communicating best practice without creating conflicts with local policy and regulations.
  • Provide regular feedback / coaching on both self and colleagues to ensure maximum potential is achieved.
  • Be a role model for your colleagues in the way you perform on a daily basis – doing things wholeheartedly, communicating with passion, enthusiasm and embracing change as a way of working.

Accountability: Risk and Control 10%

  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
  • Understand and manage risks and risk events (incidents) relevant to the role.
  • Adhere to Data Privacy policy and standards at all times
  • Abide to all prevailing Health protocols as prescribed by Commissioner of Health in country.

Education
GET Certificate: Education, Training and Development (Required)

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