Call Center Operator x4

6 days ago

Johannesburg, Gauteng, South Africa Advtech Full time

LOCATION

Johannesburg

Overall Purpose of the Job:

To recruit new students for Capsicum Culinary Studio by applying the institution's recruitment methodology, conducting effective telephonic engagement, building strong stakeholder relationships, and promoting brand awareness to drive enrolment growth.

Key Performance Areas/Main Outputs and Responsibilities:

Cold Calling & Lead Generation

  • Contact existing students to obtain referrals.
  • Call parents of current students to enquire about potential sibling enrolment.
  • Re-engage inactive students from the college database.
  • Contact prospective students to market Capsicum Culinary Studio and promote available programmes.

Telephonic Consultations & Student Engagement

  • Initiate telephonic contact with prospective students.
  • Introduce and explain the Capsicum brand and philosophy.
  • Schedule and conduct telephonic interviews.
  • Explain the consultation process and gather student information for database capturing.
  • Ask career-specific questions to identify course interests.
  • Present and explain course offerings in detail while checking for understanding.
  • Address student queries, concerns, and provide accurate programme guidance.
  • Advise prospective students regarding acceptance into the institution.
  • Build rapport with students throughout the consultation process.
  • Communicate important dates such as application closing deadlines.

Administration & Data Management

  • Acquire, update, and accurately capture student details on the internal database.
  • Ensure all interactions and follow-ups are recorded and maintained for reporting.

Customer Service & Relationship Building

  • Provide excellent customer service to enhance the student experience.
  • Maintain positive relationships with prospective students, current students, and their families.

QUALIFICATION REQUIREMENTS

  • Matric / Grade 12 (NQF Level 4).
  • Sales qualification (advantageous).

EXPERIENCE

  • Minimum 1 year sales experience.

SKILLS & COMPETENCIES

  • Strong time management skills.
  • High attention to detail.
  • Customer service orientation.
  • Ability to cope with change and adapt quickly.
  • Ability to work under pressure and meet deadlines.
  • Team player with collaborative working abilities.
  • Effective verbal communication skills.

  • Call Center Operator x4

    6 days ago

    Johannesburg, Gauteng, South Africa Capsicum Culinary Studio Full time

    Division Capsicum Culinary StudioBusiness Unit SalesMinimum experience Entry LevelCompany primary industry HospitalityJob functional area SalesLOCATIONJohannesburg Overall Purpose of the Job:To recruit new students for Capsicum Culinary Studio by applying the institution's recruitment methodology, conducting effective telephonic engagement, building strong...

  • Site Operations Director

    4 days ago

    Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC Full time

    Job Description: The Director of Operations is accountable for directing the day-to-day operations of an operating group.   Incumbent is responsible for maintaining the efficiency and effectiveness of the operation, including direct client interface, customer satisfaction, employee development, and fiscal accountability.  The Director executes strategic...

  • Call Center Partner Expansion Engineer

    6 days ago

    Johannesburg, Gauteng, South Africa Beijing Foreign Enterprise Management Consultants Co.,Ltd. Full time

    Huawei Call Center Partner Expansion EngineerPurpose of the positionFocus on Call Center solution sales to the customers and build partner channel for it, support Rep office for customer communication, customer requirements collection, producing market insight on call center industry etcMajor Compulsory ResponsibilitiesEstablish and communicate values of the...

  • Call Center Operator

    6 days ago

    Johannesburg, Gauteng, South Africa ADvTECH Full time

    LOCATIONJohannesburgOverall Purpose of the Job:To recruit new students for Capsicum Culinary Studio by applying the institution's recruitment methodology, conducting effective telephonic engagement, building strong stakeholder relationships, and promoting brand awareness to drive enrolment growth.Key Performance Areas/Main Outputs and Responsibilities:Cold...

  • Call Center Operator

    6 days ago

    Johannesburg, Gauteng, South Africa Capsicum Culinary Studio Full time

    Division Capsicum Culinary StudioBusiness Unit SalesMinimum experience Entry LevelCompany primary industry HospitalityJob functional area SalesContract term 3LOCATIONJohannesburg Overall Purpose of the Job:To recruit new students for Capsicum Culinary Studio by applying the institution's recruitment methodology, conducting effective telephonic engagement,...

  • Data Center Engineer

    1 week ago

    Johannesburg, Gauteng, South Africa Techroid Solutions Full time

    Company DescriptionTechroid Solutions is a digital consulting firm specializing in empowering fintech startups with innovative solutions. The company excels in providing Design Thinking Strategy, Digital Product Development, and Business Model Consulting, guiding digital products from concept to commercialization. Additionally, Techroid Solutions offers...

  • Site Operations Director

    8 hours ago

    Johannesburg, Gauteng, South Africa ACT Full time

    Job Description:The Director of Operations is accountable for directing the day-to-day operations of an operating group. Incumbent is responsible for maintaining the efficiency and effectiveness of the operation, including direct client interface, customer satisfaction, employee development, and fiscal accountability. The Director executes strategic...

  • call centre operator

    9 hours ago

    Johannesburg, Gauteng, South Africa Advtech Full time

    CALL CENTRE OPERATORJoin Our Team at IIE Rosebank CollegeThe Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.As we continue to expand and innovate, we...

  • Contact Center Agent

    1 week ago

    Johannesburg, Gauteng, South Africa NextCareers Full time

    Visit for applicationClosing Date: Introduction: Position : Call Centre Agent, Business Unit: Altron Fintech, Location : GautengThe Call Centre Agent is responsible for attending to all customer interactions, handling complaints, and resolving queries in accordance with the Service Level Agreements (SLAs) and Operating Processes within ACS. You'll manage...

  • Contact Centre Consultants

    1 week ago

    Johannesburg, Gauteng, South Africa skills excel training institute Full time

    Contact Center Agents, Customer Service inbound & outbound Working in an exciting and growing company where you will be integral in helping to resolve customer queries. You will be part of contact center's large team and the front line for our customers, making it essential you have a positive and friendly approach.Responsibilities:Ensure all internal...