Collections Agent

3 weeks ago

Johannesburg, South Africa Dananda Talent Full time

The Collections Agent is responsible for managing and recovering outstanding student or client debt in an ethical, professional and customer focused manner. This role ensures that overdue accounts are collected efficiently while maintaining positive relationships and upholding the business's values of respect, integrity and service excellence. Key Responsibilities Contact students or clients with overdue accounts via phone, email, or SMS to arrange payment or negotiate repayment plans. Monitor and follow up on payment commitments to ensure timely settlements. Maintain accurate records of all communications and payment arrangements in the system. Work closely with the finance and student support teams to resolve disputes or queries affecting payment. Generate and send statements, reminders, and demand letters when necessary. Recommend accounts for escalation, legal action, or write-offs as per policy. Contribute to monthly collections targets and performance metrics. Ensure compliance with the Protection of Personal Information Act (POPIA) and internal confidentiality policies. Deliver exceptional customer service and represent Regenesys professionally at all times Qualifications and Experience Matric (Grade 12) required; a relevant finance, credit management, or business qualification is advantageous. 2+ years of experience in debt collection, preferably within the education or financial sector. Proven track record of achieving collection targets. Working knowledge of debt collection systems, CRMs, and MS Office (Excel, Outlook). Understanding of credit control procedures and relevant legislation (NCA, POPIA). Key Competencies Strong communication and negotiation skills. High attention to detail and accuracy. Customer-centric approach with the ability to handle sensitive situations tactfully. Results-driven and self-motivated. Team player with strong organizational and time management skills. Resilience and professionalism under pressure. #J-18808-Ljbffr

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