CS Operations Agent

1 week ago

Cape Town, Western Cape, South Africa Bolt Technology Full time R400 000 - R600 000 per year

We are looking for a skilled Customer Support Operations Agent to join our fast-growing Support team. 

Please note that this role is offered on a fixed-term contract, for a duration of 6 months.


About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission

About the role

You'll play a key role in delivering exceptional service, both online and in-person, across our ride-hailing division.

Main tasks and responsibilities:

  • Supporting Bolt's customers and partners — online and in person — to help them get the most out of our services.
  • Resolving issues quickly and kindly, using Bolt's best practices and your own sound judgment.
  • Communicating clearly and professionally across multiple channels — chat, email, voice, or face-to-face.
  • Helping improve how we work by sharing feedback and ideas with your team and cross-market peers.
  • Playing an active role in shaping a world-class customer experience across our verticals.

About you:

  • You're confident handling both online and in-person support interactions.
  • You're an excellent communicator, fluent in English (bonus if you speak other South African languages).
  • You bring strong attention to detail, stay calm when challenges arise, and adapt quickly to solve problems.
  • You're able to follow structured processes while ensuring the experience remains personal and human.

Experience is great, but we also look for drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

  • Accelerate your professional growth with unique career opportunities.
  • Connect with colleagues at annual company events and smaller team gatherings.
  • Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.


*Some perks may differ depending on your location and role.

#LI-Hybrid

  • Conversion Agents

    1 week ago

    Cape Town, Western Cape, South Africa The Talent Hunter Full time US$2 000 - US$2 500 per year

    CAPE TOWN'S TEAM IS GROWING Join Our Team and Make a DifferencePosition: Dutch Conversion AgentsExperience: Minimum 1 year in a similar role is a mustSalary: USD $2000 - $2500 (T&Cs Apply)Working Hours: 10:30 AM 7:00 PM Responsibilities:Engage with Dutch-speaking clients to convert leads and retain businessProvide excellent customer service and support...

  • conversion agents

    3 hours ago

    Cape Town, Western Cape, South Africa The Talent Hunter Full time

    CAPE TOWN'S TEAM IS GROWING Join Our Team and Make a Difference Position: Dutch Conversion AgentsExperience: Minimum 1 year in a similar role is a mustSalary: USD $2000 - $2500 (T&Cs Apply)Working Hours: 10:30 AM 7:00 PM Responsibilities:Engage with Dutch-speaking clients to convert leads and retain businessProvide excellent customer service and support...

  • Retention Agents

    1 week ago

    Cape Town, Western Cape, South Africa The Talent Hunter Full time US$2 000 - US$2 500 per year

    CAPE TOWN'S TEAM IS GROWING Join Our Team and Make a DifferencePosition: Swedish Retention AgentsExperience: Minimum 1 year in a similar role is a mustSalary: USD $2000 - $2500 (T&Cs Apply)Working Hours: 10:30 AM 7:00 PM Responsibilities:Engage with Swedish-speaking clients to retain their businessResolve customer concerns with professionalism and...

  • retention agents

    2 hours ago

    Cape Town, Western Cape, South Africa The Talent Hunter Full time

    CAPE TOWN'S TEAM IS GROWING Join Our Team and Make a Difference Position: Swedish Retention AgentsExperience: Minimum 1 year in a similar role is a mustSalary: USD $2000 - $2500 (T&Cs Apply)Working Hours: 10:30 AM 7:00 PM Responsibilities:Engage with Swedish-speaking clients to retain their businessResolve customer concerns with professionalism and...

  • retention agents

    3 hours ago

    Cape Town, Western Cape, South Africa The Talent Hunter Full time

    CAPE TOWN'S TEAM IS GROWING Join Our Team and Make a Difference Position: Retention Agents German DeskExperience: Minimum 1 year in same position (German-speaking) is a mustSalary: USD $2000 - $2500 (T&Cs Apply)Working Hours: 10:30 AM 7:00 PM Responsibilities:Engage with German-speaking clients to retain their businessResolve customer issues with...

  • Retention Agents

    1 week ago

    Cape Town, Western Cape, South Africa The Talent Hunter Full time US$2 000 - US$2 500 per year

    CAPE TOWN'S TEAM IS GROWING Join Our Team and Make a DifferencePosition: Retention Agents German DeskExperience: Minimum 1 year in same position (German-speaking) is a mustSalary: USD $2000 - $2500 (T&Cs Apply)Working Hours: 10:30 AM 7:00 PM Responsibilities:Engage with German-speaking clients to retain their businessResolve customer issues with...

  • Travel Operations Agent

    2 days ago

    Cape Town, Western Cape, South Africa Travelstart Full time R120 000 - R240 000 per year

    Our Group Operations Division is looking for additionalTravelOperations Agentsfor theCustomer Support Team, which is known as One Team(These roles are planned to be based inGardens-Cape Town (South Africa))About The RoleTheTravel Operations Agent**serves as the first point of contact for customers, addressing queries via telephonic and written channels. The...

  • Inbound Agent

    1 week ago

    Cape Town, Western Cape, South Africa WNS Full time R150 000 - R250 000 per year

    Company DescriptionWNS (Holdings) Limited is a global leader in digital-led business transformation and services. With over 66,000 professionals across 64 delivery centers worldwide, WNS partners with 700+ clients to deliver innovative, industry-specific solutions. The company's offerings span customer experience services, finance and accounting, human...

  • Site Agent

    1 week ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R120 000 - R240 000 per year

    Job Title: Site AgentHire Resolve's client is currently seeking a Site Agent to oversee construction projects and ensure they are completed safely, on time, and within budget. The Site Agent will be responsible for managing all aspects of site operations, including coordinating subcontractors, overseeing health and safety regulations, and maintaining client...

  • Agent Relationship Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Nawiri Group Full time R500 000 - R1 200 000 per year

    ABOUT ASILIAAsilia Africa is one of East Africa's long-standing safari companies. Meaning 'genuine' or 'authentic' in Swahili, we've built a reputation for incredible safari experiences and our unwavering commitment to empowering both people and nature alike in the region. Founded in 2004, Asilia has a leading presence in the main safari destinations in...