Customer Advisor

3 days ago

Cape Town Mutual Park, South Africa Capita Full time R104 000 - R208 000 per year
Promote and sells products/services on behalf of call centre clients; meets and exceeds sales quotas and goals. 
More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with 
business, policy and legal 
requirements

Job title:

Customer Advisor

Job Description:

Handling contacts via live Internet chat and other real-time Internet applications, e-mail or phone calls and performing data entry to maintain and update customer databases. 
Ensuring sales are regulatory compliant; adhering to prepared selling scripts and where a customer  is a retention risk this is appropriately manged to retain the customer..
Promoting and selling the products and services of a client company, with a focus on customer retention and satisfaction; 
Investigating and resolving any complaints
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent

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