Customer Advisor

5 days ago

Cape Town Mutual Park, South Africa Capita Full time R18 000 - R30 000 per year
REFER A FRIEND

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Customer Advisor (Refer - A - Friend)

Job Description:

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation 
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

EARN R1500* WHEN YOU REFER-A-FRIEND

Here's how it works:

It is time to spread the word - connect with your friends and family members and share the word – we are hiring, and you can earn R1500 per person successfully referred and hired by us

There is no limit on the number of friends you can refer to us, so what are you waiting for? Refer a friend today

The eligibility criteria

To apply, your referee must meet the following criteria:

  • Have 12 months international call centre/BPO experience
  • OR 24 months domestic call centre experience
  • Have a matric or NQF 4 Certificate
  • Possess an ITC and clear criminal record
  • Agree to be subject to vetting checks

How to refer a friend

  • Log onto Workday
  • Click the careers icon
  • The page will open with icons under "Actions" - click on "Refer a Candidate" tab
  • Complete all the information requested on the page
  • Enter the following job requisition number into the 'Job Details' section:
  • Click submit

If you need support accessing Workday, please email .
 

Qualifying criteria for the referee:

  • To qualify for the referral fee, you must be a Capita employee at the time of referring the individual and be in possession of a signed employee contract.
  • To qualify you cannot be working out a notice period, nor can the referee be working out a notice period
  • Only referrals sent to the correct Workday job requisition will qualify for the incentive.
    Please do not send referrals directly to recruiters.

How does the referral fee work?

  • On successful offer of employment you will receive R500
  • On successful completion of your referrals gradbay the initiative will pay you a further R1000
  • Both the candidate and the referee must be employed with Capita, at the time, to be eligible for the pay-out.

Capita South Africa aims to build the foundation for a sustainable future, providing opportunities through great career opportunities.

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent

  • Customer Advisor

    5 days ago

    Cape Town - Mutual Park, South Africa Capita Full time R150 000 - R250 000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description:To achieve customer and client KPI targets in relation to all contacts  ...

  • Customer Advisor

    17 hours ago

    Cape Town - Mutual Park, South Africa Capita Full time R250 000 - R500 000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description:To achieve customer and client KPI targets in relation to all contacts  ...

  • Customer Advisor

    5 days ago

    Cape Town - Mutual Park, South Africa Capita Full time R104 000 - R208 000 per year

    Promote and sells products/services on behalf of call centre clients; meets and exceeds sales quotas and goals. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirementsJob title:Customer AdvisorJob Description:Handling contacts via live Internet chat...

  • Customer Advisor

    5 days ago

    Cape Town - Mutual Park, South Africa Capita Full time R150 000 - R250 000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description:Role:Customer Service AdvisorRole ObjectiveAs a member of a highly skilled...

  • Customer Advisor

    5 days ago

    Cape Town - Mutual Park, South Africa Capita Full time R104 000 - R208 000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description: Role: Customer Advisor Role ObjectiveAs a member of a highly skilled...

  • Customer Advisor

    5 days ago

    Cape Town - Mutual Park, South Africa Capita Full time R200 000 - R250 000 per year

    The Home move campaign aims to deliver outstanding customer service for those relocating. Its main objectives are to facilitate seamless transitions, maintain the current customer base, and attract new clients while promoting Energy Services products.Home move agents manage data for domestic accounts during customer relocations involving ScottishPower. This...

  • Customer Advisor

    5 days ago

    Cape Town - Mutual Park, South Africa Capita Full time R250 000 - R500 000 per year

    As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence.In this role...

  • Customer Service Advisor

    5 days ago

    Cape Town - Mutual Park, South Africa Capita Full time R99 999 - R159 999 per year

    As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence.In this role...

  • Customer Advisor

    17 hours ago

    Cape Town, Western Cape, South Africa Capita Full time R150 000 - R250 000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description:To achieve customer and client KPI targets in relation to all contacts  ...

  • Customer Advisor

    6 days ago

    Cape Town, Western Cape, South Africa Capita plc Full time R200 000 - R400 000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description:To achieve customer and client KPI targets in relation to all contacts received...