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Customer Advisor

2 weeks ago

Cape Town Mutual Park, South Africa Capita Full time
The Home move campaign aims to deliver outstanding customer service for those relocating. Its main objectives are to facilitate seamless transitions, maintain the current customer base, and attract new clients while promoting Energy Services products.

Home move agents manage data for domestic accounts during customer relocations involving ScottishPower. This involves processing changes to moves, including date alterations and meter readings, and reversing transactions when necessary.
Additionally, agents seek opportunities to sell extra fuels and promote Energy Services products.

Job title:

Customer Advisor

Job Description:

  • Strong proficiency in both written and spoken English communication,
  • Time Management: balancing various tasks is crucial.
  • Active Listening: Comprehending customer inquiries and concerns
  • Ability to manage complex situations.
  • Problem Solving: Being resourceful and quick-thinking is essential.
  • Communication Skills: Ensuring communication is clear and to the point.
  • Adaptability: Being able to adjust to various customer personalities and scenarios is important.
  • Customer-Centric Approach:
  • Prioritizing the customer is a key skill.
  • Moderate to advanced computer skills and proficiency in system navigation
  • Sales through service.

Location:

Cape Town

,

South Africa

Time Type:

Part time

Contract Type:

Permanent