Services Specialist: Card Acquiring

1 week ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Services Specialist: Card Acquiring

Requisition Number 142703

Closing Date-03 November 2025

Location-Sandton

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations.

Job Responsibilities

Client Engagement:

  • Exceed client expectations by offering the right service and the right solution.
  • Build and maintain long-standing relationships with clients by using digital and technical expertise toresolve escalated client problems.
  • Foster mutual trust and confidence through providing expert client service.
  • Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms.
  • Understand client needs through connecting and delivering financial solutions with care.
  • Use expertise and relevant insights to solve client needs relating to self-service, features and digital functionality.

Business Operations:

  • Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management.
  • Ensures that technical issues relating to cash equipment and devices are resolved by logging calls with the IT help-desk.
  • Assist Client Advisors and Client Support Specialists with complex queries and complaints.
  • Manage the daily, weekly and monthly control activities.
  • Manage and control branch cash within branch holding limits.
  • Ensure the teller function, treasury and ATM's are in a balancing position.
  • Manage and control forex cash and travel cards balancing and any takeovers of forex.
  • Adhere to metrofiling processes and archiving of documentation.
  • Authorise transactions and overrides outside of tellers and forex mandates.
  • Manage Document Management Portal and Branch Admin Centre escalations.
  • Action ARIBA system requests.
  • Ensure branch and treasury cash management through following the correct take-over guidelines,monitoring teller cash limits, and ordering and sending off of bulk cash.

Risk and Compliance:

  • Adhere to Nedbank security, operational and compliance procedures and policies.

Nedbank Goals:

  • Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
  • Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals.

Essential Qualifications - NQF Level

  • Advanced Diplomas/National 1st Degrees

Preferred Qualification

  • Must have completed an advanced certificate in banking or financial qualifications - NQF6

Minimum Experience Level

  • Must have 3 - 6 years. Retail/Banking Client Service, Cash, Banking Systems, 2nd Line Problem Resolutionexperience.
  • Must have foreign exchange experience.

Technical / Professional Knowledge

  • Customer service principles
  • Product Knowledge
  • Relevant Nedbank policies and procedures
  • Troubleshooting
  • Problem solving skills
  • Risk And Security Practice
  • Governance, Risk and Controls

Behavioural Competencies

  • Building Customer Loyalty
  • Technical/Professional Knowledge and Skills
  • Decision Making
  • Influencing
  • Quality Orientation
  • Adaptability
  • Managing Work

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at

-

Please contact the Nedbank Recruiting Team

  • Snr Relationship Mngr: Card Acquiring

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time R1 230 000 - R2 400 000 per year

    Job ClassificationREQ: 143209Talent Acquisition Specialist: Lerato SitholeLocation: SandtonClosing Date: 08 December 2025Job FamilySales And ServicesCareer StreamClient ServiceLeadership PipelineManage ManagersJob PurposeTo build relationships with government; communities and civil society organs by taking banking to the people through consumer financial...

  • Commercial Card Sales Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quantum Talent Group Full time R46 800 - R300 000 per year

    Are you a driven commercial banking professional with strong expertise in credit cards, virtual cards, and B2B payments? Our partner is looking for a talented Commercial Sales Specialist to support the expansion of their commercial payment solutions across South Africa.Key ResponsibilitiesDevelop sales content including email templates and pitch...

  • Software Engineer – Prepaid Card Payments

    2 days ago

    Johannesburg, Gauteng, South Africa Onafriq Full time

    Who We AreOnafriq is an omnichannel network of networks, making borders matter less by providing our partners with a single pathway to unlock the full power of cross-border and cross-platform payment solutions. With a network spanning 40 African markets, Onafriq connects over 500 million mobile money wallets, 200 million bank accounts, and 300,000 agents in...

  • Senior Software Engineer – Prepaid Card Payments

    2 days ago

    Johannesburg, Gauteng, South Africa Onafriq Full time

    Who We AreOnafriq is an omnichannel network of networks, making borders matter less by providing our partners with a single pathway to unlock the full power of cross-border and cross-platform payment solutions. With a network spanning 40 African markets, Onafriq connects over 500 million mobile money wallets, 200 million bank accounts, and 300,000 agents in...

  • Manager: Fleet Card JV

    2 weeks ago

    Johannesburg, Gauteng, South Africa ABSA BANK LIMITED Full time

    Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryAre you...

  • PSP Specialist

    2 days ago

    Johannesburg, Gauteng, South Africa Gamdom Full time

    We are seeking a Payment Specialist to own and optimize our global payment infrastructure. This individual will be responsible for ensuring our wallet and cashier deliver a seamless, efficient, and localized payment experience for every market we serve.You will continuously analyze current payment options, identify new payment providers and methods per...

  • AI Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Meli Zekaya Services Full time

    Hiring: AI Specialist & Freelance Web DeveloperQualifications for Freelance Web DeveloperSkills in Back-End Web Development and ProgrammingExpertise in Front-End Development and Web DesignComprehensive knowledge of Web DevelopmentStrong problem-solving skills and the ability to work independentlyExcellent communication and teamwork abilitiesBachelor's degree...

  • Marketing Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Sena Financial Services Official Full time

    Company DescriptionEstablished in 2016, Sena Financial Services is committed to promoting social justice and financial inclusion. As a licensed Financial Advisory and Intermediary Services provider, Sena focuses on Financial Advisory, Intermediary Services, and Compensation for Occupational Injuries & Diseases Act (COIDA) Administration. By addressing the...

  • Sales Specialist

    7 days ago

    Johannesburg, Gauteng, South Africa VKN Financial Services Pty Ltd Full time

    Company DescriptionVKN Financial Services (Pty) Ltd is a majority-owned and managed Intermediary and Consulting service provider offering a unique and personalized short-term insurance service. The company provides a comprehensive range of insurance programs including Fire, Buildings Combined, Motor Fleets, Public Liability, Professional Indemnity, and...

  • Direct Marketing Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time R500 000 - R750 000 per year

    Job DescriptionHello Future Direct Marketing Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up...