Product Manager

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

As a Product Manager, you'll have full lifecycle product management responsibility for products within our suite that are used by customer end users as well as agents, analysts and managers from the operations teams. Specific responsibilities include:

• Lead the build out of our consumer-facing Conversational AI products. Vital product leadership activities include defining/refining the vision and product strategy, and developing business, financial and operational plans.
• Evangelize your vision and excite others. Share your goals and rationale behind your decisions.
• Day-to-day product management activities include speaking with clients, defining and prioritizing requirements, working with designers and engineers to ideate, design, build, test, deliver and optimize our solutions.
• Work cross-functionally across client, partner, and internal stakeholders to take products from conception to launch. Drive improvements where needed. Frame tradeoffs and drive the decision-making process to push us forward.
• Work with go-to-market teams on sales/marketing/demo materials and other collateral and provide subject matter expertise for internal, client, and partner sales efforts.
• Plan and manage multiple initiatives.
• Perform other duties as assigned or required.

Qualifications

• Bachelor's degree in Computer Science, Engineering or a related field, or equivalent training, fellowship, or work experience.
• 5 + years of experience in product management with most recent experience in Conversational AI / Chatbots and/or Digital Assistants.
• Understanding of software features, and the processes of ideation, validation, tradeoff evaluation and road mapping.
• Experience in working with cross-functional teams including Design, Engineering and Operations.
• Superior communications skills and demonstrated ability to communicate/present effectively at all levels of the organization.
• Skilled at problem-solving and decision making with the ability to navigate challenging situations in a professional manner.
• Preferred: Expert on Chatbots and have experience with Conversational AI solutions in support, sales & other functions.
• Preferred: Experience with machine learning for Natural language understanding.
• Preferred: Experience working with Azure AI - , Dialog Flow, , Salesforce Einstein, Alexa, Google Assistant, or Siri etc.
• Preferred: Exploration or working on some of the latest advancements in conversational applications with CRMs

Additional Information

The ideal candidate is curious, consultative, well organized, articulate, and excited about working in a fast-paced environment. This is a fully remote position and can be based anywhere in South Africa. The ideal candidate must be willing to work within different time zones as needed.

Your information will be kept confidential according to EEO guidelines.