Product Manager

Job Description
Responsible for providing the direction and managing the creative process of a specialist team.

Hello Future
Product Manager
,

FNB Personal Core Banking is seeking a dynamic and driven
Product Manager
to lead the strategy, development, and delivery of mobile wallet solutions and wallet capabilities for FNB and its partners. The role focuses on driving customer-centric innovation, ensuring regulatory compliance, and enabling scalable digital payment ecosystems that align with FNB's vision of being a leading digital bank. If you thrive in a fast-paced environment and have a strong background in digital wallets and end-to-end product execution, we'd love to meet you.

Location:
Johannesburg, South Africa (Hybrid)

Business Unit
FNB Product, Payments & Wallet Solutions

What You'll Do

• Lead the strategic direction and execution of digital wallet and core banking products.
• Manage the full product lifecycle—from ideation and development to launch and post-implementation review.
• Align product goals with business strategy to drive growth and sustainability.
• Collaborate with cross-functional teams including developers, designers, analysts, and stakeholders to deliver impactful solutions.
• Conduct market research, data analysis, and customer feedback loops to inform product decisions.
• Ensure compliance with relevant legislation and industry best practices.
• Drive cost efficiency through effective budget and resource management.
• Translate strategic objectives into actionable initiatives with measurable outcomes.
• Continuously improve business processes to minimize risk and enhance product quality.

Key Responsibilities

• Product Strategy & Vision
• Define and own the product vision, strategy, and roadmap for mobile wallet solutions.
• Align product initiatives with FNB's digital transformation goals, customer needs, and market trends.
• Identify new revenue streams through embedded finance and B2B wallet solutions
• Market & Customer Insights
• Conduct market research, competitor analysis, and user behaviour studies within the South African and broader African fintech landscape.
• Leverage customer data and analytics to inform product decisions and prioritize features.
• Product Development & Delivery
• Translate business requirements into clear product documentation (PRDs, user stories, wireframes).
• Manage the end-to-end product lifecycle from ideation to launch and continuous improvement.
• Collaborate with engineering, UX/UI, compliance, and operations teams to deliver secure, scalable solutions.
• Compliance & Risk Management
• Ensure adherence to South African financial regulations, AML/KYC requirements, and data privacy laws (POPIA).
• Work closely with Risk and Compliance teams to mitigate operational and cybersecurity risks.
• Performance & Optimization
• Monitor product performance using KPIs (adoption, transaction volumes, revenue, churn).
• Drive continuous improvement through A/B testing, user feedback, and analytics.
• Stakeholder Engagement
• Act as the primary product evangelist, engaging internal stakeholders and external partners.
• Support go-to-market strategies, pricing models, and partner onboarding.

What You'll Bring

• 3–5 years of experience in product management, preferably within financial services or fintech.
• 5+ years in product management within fintech, payments, or digital banking.
• Proven experience with mobile payment solutions, digital wallets, and API-based platforms.
• Strong understanding of South African payments ecosystem, SARB regulations, and emerging fintech trends.
• Strong execution capabilities and a deep understanding of end-to-end product development.
• Bachelor's degree in Commerce (BCom), Science (BSc), or a related field with a focus on Strategy, Analytics, or Business Administration.
• A postgraduate qualification (e.g., MBA, Honours) is ideal.
• Excellent communication, stakeholder engagement, and negotiation skills.
• A proactive, innovative mindset with a passion for delivering exceptional customer experiences.

What You'll Gain

• Opportunities to innovate and shape the future of digital banking.
• A collaborative and challenging work environment.
• Access to a network of forward-thinking professionals.
• Continuous learning and development opportunities.

We're a Match If You Are / Have

• Curious and courageous—always seeking to learn and push boundaries.
• Obsessed with mastery—committed to excellence in everything you do.
• Adaptable and resilient in a fast-changing environment.
• Passionate about creating meaningful customer experiences.
• A team player who thrives in collaborative settings.
• Strategic thinker with commercial acumen.
• Strong technical literacy (APIs, integrations, architecture basics).
• Excellent stakeholder management and communication skills.
• Data-driven decision-making and analytical capability.
• Ability to thrive in a fast-paced, innovation-driven environment.

Are you interested to take the step? We look forward to engaging with you further. Apply now
**#Post

*Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.*
12/11/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.