1st Line Service Desk Analyst

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

As a 1st Line Service Desk Analyst at HGS, you will be the first point of contact for customers facing technical issues, providing prompt and effective IT support. Based on-site at our Woodstock, Cape Town location, you will handle service requests, troubleshoot issues, and escalate where necessary to ensure seamless IT operations. In this role, you will engage with various technologies, from network and desktop support to virtual environments, all while delivering excellent customer service. Your ability to diagnose technical problems, prioritise tasks, and work within a fast-paced IT environment will be key to your success. This position offers an exciting opportunity to enhance IT service delivery while collaborating with global teams and offshore clients across different time zones.
Please note: You must be based in Cape Town, South Africa, for this on site opportunity.
HGS Champions a Coaching Culture:
HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future

Plus, Working With HGS Comes With Benefits Like

• Competitive Salary
• Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
• Medical and/or Retirement Allowance (Company Contribution)
• Life and Funeral Cover (Company Contribution)
• Career advancement in a fast-growing organization
• People focused environment where you'll make lifetime connections and friendships

What We Are Looking For

• Do you have experience in IT support or a service desk environment?
• Can you diagnose and troubleshoot network(basic), desktop, and server issues?
• Are you proficient in Active Directory, Office 365, and ITSM tools?
• Do you thrive in a fast-paced IT environment and excel at prioritising multiple support tickets?

If you are a tech-savvy problem solver with a customer-first mindset, this is your chance to grow your career in IT support with a leading global solutions provider.

Requirements

• IT Service Management (ITSM) tools for logging and managing issues.
• Active Directory management
• Office 365 administration particularly email and SharePoint.
• Endpoint security
• Basic CMD tools
• Basic network and system troubleshooting
• IT support experience
• Strong communication skills

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.