CD Execution

Unilever is currently hiring for CD Execution & Support Analyst

Function: Customer Development

Reports to: Execution Lead

Scope: Customer Development, South Africa

Location: Johannesburg or Durban

Terms & Conditions: Full time

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY/FUNCTION INTRODUCTION

Customer Development (CD) is what we call our Sales organisation at Unilever. Customer Development works closely with our customers to pioneer new products, build categories, and best deploy best-in-class retail and shopper capabilities.

JOB PURPOSE

The Customer Analytics role will transform customer (audit/performance) data into actionable insights that drives operational effectiveness, improve Unilever Market share position, and fuel sales growth. This role sits at the intersection of data science and business strategy, partnering closely with Operational sales, Account Managers & CSP to shape data-driven decision-making. Drive change management processes by fostering and encouraging the adoption of data driven tools eg EDDGIE

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Develop, maintain, and enhance Customer, Category Operational KPI's to optimize performance.

• Report on the status of Operational (data driven) KPI's achieved eg TDP, Pricing, OSA

• Suggest/Support the Build of Simple operational dashboards for progress reporting of these data driven KPI's (where required)

• Conduct analyses to pinpoint operational growth opportunities and bottlenecks.

• Translate complex analyses into clear, executive-ready presentations with strategic recommendations.

• Collaborate with cross-functional teams (CX, CSP, NAM & Global support teams) to lead new projects & integrate analytics insights into operational growth plans by customer/category

EXPERIENCES AND QUALIFICATIONS

• Bachelor's degree (pref. Data, Business Science)

• Minimum 2 years' relevant experience, exposure to customer, supplier or data.

• Experience FMCG trade and data analytics is mandatory

• Attention to detail and rigor and order is essential.

SKILLS

• Analytical mindset with a passion for solving problems. 

• Clear, concise communication & influencing skills tailored for both technical and non-technical audiences.

• Curiosity to dive deep into data and challenge assumptions.

• Collaborative spirit and ability to drive alignment across stakeholders.

• High degree of ownership and ability to deliver under tight deadlines.

• Clear understanding of Customer operations ie (ordering systems and patterns, data feeds, shelf management programmes, rsp setting and internal operational servicing)

• Ability to build dashboards as required

• Team orientated, proactive, flexible, confident and must show initiative in work.

Unilever is an equal opportunities employer and committed to diversity and inclusivity in the workplace.  We are intentional in employing the best talent that reflects the demographics of our country, and which will help build representation of currently under-represented groups. We therefore invite applications from all candidates representing diversity of age, sex, disability, sexual orientation, race, religion or belief. When appointing potential candidates, the South African Employment Equity and Broad Based Black Economic Empowerment Legislation will be considered.  

We are required by law to verify your ability to work lawfully in South Africa. If you are applying as a foreign national, please note that you may be requested to provide supporting documents supporting this.

This is an office-based role in Johannesburg/Durban (site) and requires 100% of time attendance on site.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.