Senior Technical Operations Specialist

Please Note: At this time we are only hiring candidates who are based and legally allowed to work in South Africa. If you are not in South Africa, please do not apply. About Voyc Voyc is a fast-growing SaaS company providing innovative compliance monitoring solutions for the financial services industry. We harness advanced AI and machine learning to ensure firms can monitor and improve their customer interactions effectively. As we expand our customer base and product offering, we're looking for talented individuals to join our mission to revolutionise the industry. About The Role The Senior TechOps Specialist is responsible for architecting, securing, and scaling our cloud infrastructure and operational systems. This role leads the design and automation of deployments, ensures compliance and security across environments, and drives incident management practices. Working closely with engineering, security, and product teams, this person ensures that systems are resilient, compliant, and optimised for performance. The ideal candidate combines deep expertise in AWS and infrastructure-as-code with strong leadership in operational excellence, incident response, and security-first practices. Key Responsibilities Architect, implement, and manage AWS services including EKS, EC2, ECS, S3, RDS, IAM, and Security Groups Drive Infrastructure as Code adoption using Terraform and other automation frameworks Lead the design and optimisation of CI/CD pipelines to ensure reliable and secure deployments Oversee container orchestration and workload management in Kubernetes (EKS) Implement monitoring, observability, and alerting for proactive incident detection and resolution Conduct penetration testing, vulnerability management, and infrastructure hardening Ensure compliance with SOC2, and ISO27001 standards across systems and processes Own the incident response lifecycle: triage, mitigation, root cause analysis, and post-mortems Define and enforce security and operational best practices across teams Mentor engineers in TechOps, DevOps, and SRE disciplines to raise the technical bar Partner with product and engineering leadership to guide infrastructure strategy and roadmap Optimise infrastructure performance and costs while ensuring scalability and resilience Requirements 7+ years of experience in technical operations, DevOps, or SRE roles, with at least 3 years in a senior capacity Strong hands-on expertise with AWS (EKS, EC2, ECS, S3, RDS, IAM, Security Groups) Proven experience with Terraform and Infrastructure as Code best practices In-depth knowledge of Kubernetes, containerisation, and microservices architectures Demonstrated experience with penetration testing, vulnerability scanning, and remediation Familiarity with compliance frameworks such as SOX, SOC2, or ISO27001 Proficiency in designing and managing CI/CD pipelines and observability systems Track record of leading incident response and operational risk management Strong communication skills and ability to collaborate cross-functionally with security, product, and engineering teams Key Competencies Required Technical Mastery: Deep knowledge of AWS, Kubernetes, IaC, and modern DevOps practices Operational Excellence: Skilled in designing resilient, secure, and cost-efficient infrastructure Security Leadership: Strong understanding of cloud security, compliance frameworks, and risk management Incident Leadership: Experienced in driving incident response, RCA, and post-mortem culture Mentorship: Capable of coaching and developing engineers across TechOps and SRE functions Collaboration: Works effectively across engineering, security, and product teams to align priorities Strategic Thinking: Shapes infrastructure roadmaps with scalability, reliability, and business needs in mind Execution: Delivers improvements through automation, standardisation, and iterative development Adaptability: Thrives in fast-paced, dynamic environments with evolving priorities Communication & Documentation: Clearly documents systems, incidents, and decisions for organisational alignment Benefits Remuneration: R750,000 - R850,000 per year A supportive, growth-oriented team culture that aligns with your personal goals Flexible working hours Innovative leave policies Company-sponsored lunches, travel, and learning opportunities, including an annual offsite event and Travel to the Netherlands An inclusive and representative workplace More Perks here. #J-18808-Ljbffr