Customer Experience Expert

2 days ago

Stellenbosch, Western Cape, South Africa The Legends Agency Full time R200 000 - R400 000 per year

Customer Experience Expert (Must know/love cycling/bicycles)
Join a specialist cycling insurance solutions team supporting Australian clients
Stellenbosch | R20,000 to R30,000 basic + commission

About Our Client
This specialist insurance solutions company focuses on serving the cycling community with dedicated customer support and smooth policy administration. Operating from Stellenbosch while engaging with Australian clients, the business offers an energetic and growth-oriented environment. The company values professionalism, responsiveness, and exceptional customer care, with opportunities for team members to learn, develop, and gain international exposure.

The Role: Customer Experience Expert
This role exists to provide efficient, accurate, and friendly support to customers, ensuring they receive the highest standard of service. You will be the first point of contact for inquiries, updates, and complaints, while supporting communication between customers, sales, and claims teams. The focus is on delivering quick resolutions, maintaining clear and accurate information, and contributing to a seamless customer journey.

Key Responsibilities

  • 1+ years of customer service experience

  • Take inbound calls and transfer them to the appropriate team members quickly and efficiently

  • Attend to missed calls, emails, and chat messages

  • Handle customer complaints professionally and effectively

  • Provide general customer service support across teams

  • Deliver online support for Hubtiger

  • Capture all communication accurately across required platforms

  • Liaise between customers, sales, and claims teams to ensure smooth information flow

About You

  • 1+ years of experience in a customer service or administrative support role

  • Strong communication skills, both verbal and written

  • Ability to manage inquiries efficiently and professionally

  • Organised, accurate, and detail-driven

  • Proactive, energetic, and customer-focused

  • Able to adapt to fast-paced, service-driven work

  • Willing to work shifts aligned with Australian time zones

  • Interest in learning about insurance and serving the cycling community

  • Claims & Customer Experience Expert

    2 days ago

    Stellenbosch, Western Cape, South Africa The Legends Agency Full time R240 000 - R360 000 per year

    Claims & Customer Experience Expert  (Must know/love cycling/bicycles) Join a specialist cycling insurance team supporting Australian customers Stellenbosch | R20,000 to R30,000 Basic + Commission About Our Client This cycling-focused InsurTech business provides specialist insurance solutions to a passionate customer base across Australia and New Zealand....

  • Learning Experience Designer

    1 week ago

    Stellenbosch, Western Cape, South Africa peopleworth Full time R90 000 - R120 000 per year

    At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.Role OverviewWe are building a talent pool of experienced Learning Experience Designers for upcoming project-based opportunities....

  • Learning Experience Designer

    1 week ago

    Stellenbosch, Western Cape, South Africa peopleworth Full time R40 000 - R80 000 per year

    At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.Role OverviewWe are building a talent pool of experienced Learning Experience Designers for upcoming project-based opportunities....

  • Custom Socks Sales Manager

    4 days ago

    Stellenbosch, Western Cape, South Africa Versus Socks Full time R60 000 - R120 000 per year

    Custom Socks Sales ManagerReports to: DirectorsDepartment: Custom SocksLocation: Stellenbosch HQ (In-office role)About Versus SocksVersus Socks is a fast-growing, leading performance sock company dedicated to providing active individuals with high-quality, innovative, and stylish socks. We believe in pushing boundaries and challenging the status quo to...

  • Custom Socks Sales Manager

    4 days ago

    Stellenbosch, Western Cape, South Africa Versus Socks Full time R480 000 - R720 000 per year

    Custom Socks Sales ManagerReports to: DirectorsDepartment: Custom SocksLocation: Stellenbosch HQ (In-office role)About Versus SocksVersus Socks is a fast-growing, leading performance sock company dedicated to providing active individuals with high-quality, innovative, and stylish socks. We believe in pushing boundaries and challenging the status quo to...

  • Network Customer Relationship Manager

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Pay@ Full time R900 000 - R1 200 000 per year

    Network Customer Relationship ManagerLocation:Stellenbosch or JohannesburgPay@, a leading payment aggregator and provider of secure payment solutions is looking for a Network Customer Relationship Manager to join their growing team. This role is responsible for managing and expanding relationships with digital & banking payment networks to enhance service...

  • Sommelier

    1 week ago

    Stellenbosch, Western Cape, South Africa Circastaff Full time R90 000 - R120 000 per year

    Our Client is looking for a  Sommelier to join their team. Location: StellenboschAbout the Role:A prestigious wine estate in Stellenbosch is seeking an experienced Sommelier to elevate the wine experience for guests. The role focuses on delivering expert wine recommendations, enhancing tastings, and ensuring the highest standards in wine service.Key...

  • Sales Person

    4 days ago

    Stellenbosch, Western Cape, South Africa Specialized Bicycle Components Full time

    JOB DESCRIPTION: SALESPERSONLocation:Specialized Bicycles (South Africa) Stellenbosch Retail StoreEmployment Type:Full-TimeReports To:Store ManagerJob OverviewA motivated and customer-focusedindividualto join our dynamic team in the bicycle retail industry. You have a passion for cycling, strong interpersonal skills, and a drive to deliver excellent customer...

  • JavaScript Developer

    4 days ago

    Stellenbosch, Western Cape, South Africa Network1 Full time R250 000 - R450 000 per year

    Love JavaScript and solving real-world problems? Join a fast-paced tech team delivering smart logistics solutions with , , and AWS Our client is a logistics technology provider that's transforming how goods move across Southern Africa. With a focus on digital innovation, operational excellence, and customer-centric solutions, the company empowers businesses...

  • CRM Architect

    1 week ago

    Stellenbosch, Western Cape, South Africa Boardroom Appointments Full time R1 000 000 - R3 000 000 per year

    Minimum requirements: A relevant tertiary qualification in Information Technology or SimilarHonours Degree in Information Technology or Similar (preferred)2-3 years technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric...