Claims & Customer Experience Expert

2 days ago

Stellenbosch, Western Cape, South Africa The Legends Agency Full time R240 000 - R360 000 per year

Claims & Customer Experience Expert  (Must know/love cycling/bicycles)
Join a specialist cycling insurance team supporting Australian customers
Stellenbosch | R20,000 to R30,000 Basic + Commission

About Our Client
This cycling-focused InsurTech business provides specialist insurance solutions to a passionate customer base across Australia and New Zealand. Operating from Stellenbosch, the team delivers a high-touch, end-to-end service centred on efficiency, accuracy, and an excellent customer experience. The environment is energetic, customer-obsessed, and suited to individuals who enjoy fast-paced work with international exposure.

The Role: Claims & Customer Experience Expert
This role exists to manage and deliver an end-to-end claims service for cycling customers while ensuring compliance with policies, regulations, and internal processes. You will guide customers through the full claims journey from first contact to evidence gathering, validation, quoting, and replacement facilitation while supporting the broader AU/NZ team with technical insight. The focus is on accuracy, exceptional service, fraud detection, and seamless coordination to ensure every claim is handled efficiently and professionally.

Key Responsibilities

  • Manage full end-to-end claims processes, from initial contact to settlement

  • Gather and validate evidence, review documentation, and quote correct replacements

  • Facilitate the replacement process in line with policy limits and guidelines

  • Identify and escalate any fraudulent or non-compliant claims

  • Provide technical claims support to the AU/NZ team, including bicycle-related knowledge

  • Deliver a professional, customer-first experience throughout every interaction

  • Ensure all claims are processed in compliance with relevant policies and regulations

About You

  • 1 to 3 years of experience in a customer service, claims, insurance, or cycling-related environment

  • Experience handling end-to-end customer processes or administrative workflows

  • Strong attention to detail with the ability to validate evidence and follow structured procedures

  • Customer-focused, proactive, and confident communicator

  • Able to work efficiently in a fast-paced environment with international teams

  • Cycling knowledge, insurance experience, or a three-year degree would be advantageous

  • Customer Experience Expert

    2 days ago

    Stellenbosch, Western Cape, South Africa The Legends Agency Full time R200 000 - R400 000 per year

    Customer Experience Expert (Must know/love cycling/bicycles) Join a specialist cycling insurance solutions team supporting Australian clients Stellenbosch | R20,000 to R30,000 basic + commission About Our Client This specialist insurance solutions company focuses on serving the cycling community with dedicated customer support and smooth policy...

  • Commercial Claims Consultant

    2 hours ago

    Stellenbosch, Western Cape, South Africa Mont Blanc Financial Services Full time

    Are you a detail-oriented professional with a passion for organisation and efficiency? Do you thrive in a dynamic environment where you can support both clients and colleagues? We are seeking a proactive and motivated Commercial Claims Consultant to join our growing team, in Stellenbosch WC.Key ResponsibilitiesClaims System Setup:Collaborate on the design...

  • Learning Experience Designer

    1 week ago

    Stellenbosch, Western Cape, South Africa peopleworth Full time R90 000 - R120 000 per year

    At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.Role OverviewWe are building a talent pool of experienced Learning Experience Designers for upcoming project-based opportunities....

  • Learning Experience Designer

    1 week ago

    Stellenbosch, Western Cape, South Africa peopleworth Full time R40 000 - R80 000 per year

    At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.Role OverviewWe are building a talent pool of experienced Learning Experience Designers for upcoming project-based opportunities....

  • Project Director – Solar PV

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Communicate Ct Full time R1 000 000 - R2 500 000 per year

    We're looking for a high-impact Project Director to lead a major Solar PV and Battery Energy Storage project powering critical infrastructure. This role owns the full project lifecycle — strategy, delivery, budget, risk, and stakeholder management — while guiding multidisciplinary teams to deliver safely, profitably, and on schedule.Job Description:Lead...

  • Managing Executive: Customer

    1 hour ago

    Stellenbosch, Western Cape, South Africa fibertime™ Full time

    fibertime is South Africa's fastest-growing telco, building affordable, pay-as-you-go internet access for township communities across the country. Our mission is simple: connect everyone to great, affordable internet — for R5 a day, no T&Cs.Our product is simple:Buy when you needUncapped internetMinimum of 100 Mbps speedUse anywhere in the communityNo...

  • Local Marketer

    6 days ago

    Stellenbosch, Western Cape, South Africa ARVO Full time R250 000 - R400 000 per year

    Local Marketer (Fresh Produce)Our client is looking for a commercially sharp Local Marketer to drive fresh-fruit sales and weekly programmes across the South African market, with scope to support EU/UK export programmes as they grow.Start date: 1 January 2026 (earlier- December 2025 preferred)Type: Permanent, full-time, on-site / field-based...

  • Custom Socks Sales Manager

    4 days ago

    Stellenbosch, Western Cape, South Africa Versus Socks Full time R60 000 - R120 000 per year

    Custom Socks Sales ManagerReports to: DirectorsDepartment: Custom SocksLocation: Stellenbosch HQ (In-office role)About Versus SocksVersus Socks is a fast-growing, leading performance sock company dedicated to providing active individuals with high-quality, innovative, and stylish socks. We believe in pushing boundaries and challenging the status quo to...

  • Custom Socks Sales Manager

    4 days ago

    Stellenbosch, Western Cape, South Africa Versus Socks Full time R480 000 - R720 000 per year

    Custom Socks Sales ManagerReports to: DirectorsDepartment: Custom SocksLocation: Stellenbosch HQ (In-office role)About Versus SocksVersus Socks is a fast-growing, leading performance sock company dedicated to providing active individuals with high-quality, innovative, and stylish socks. We believe in pushing boundaries and challenging the status quo to...

  • Tech Officer: Customer Engineer

    2 hours ago

    Stellenbosch, Western Cape, South Africa BCX Zambia Full time

    Apply now »Date:28 Oct 2025Location:Stellenbosch, Western Cape, ZACompany:BCXPBusiness unit, Department, ReportingBusiness UnitOperateDepartmentDigital Workplace Management (DWM)Job gradeOP1Core DescriptionTo provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment's etc. Provide service activities on...