Activation Specialist

Looking to join a dynamic, high-performing team that's driving change in the ocean shipping industry, all while working remotely but located near Cape Town, South Africa? Look no further than the NYSHEX Team We're looking for a collaborative, detail-oriented individual with a passion for problem-solving and a drive to succeed.

RESPONSIBILITIES

In this role, you will:

• Collaborate with the Shipper team to gather contractual documentation and commercial data for activation
• Manage LOA (Letter of Authorization) workflows and ensure timely submission to carriers, adjusting processes based on carrier-specific requirements
• Own all activation steps, serving as primary point of contact for each during the activation. This includes both collaboration with internal and external teams, and owning execution on certain steps:
• Collaborate with Commercial teams to gather contractual documentation and commercial data for product activation
• Manage data acquisition workflows and ensure timely submission to key partners, adjusting processes based on partner-specific requirements
• Partner with Data Science and Data teams to ingest all data into relevant products, while identifying areas for improvement
• Handle PowerBI report building as part of the activation
• QA all submitted data in close partnership with Commercial teams to ensure accuracy prior to product activation and go-live
• Serve as the primary point of contact post-activation for normal product maintenance and data quality checks
• QA all submitted data in close partnership with shipper and carrier commercial teams to ensure accuracy prior to activation
• Oversee and execute product activations for NYSHEX's PPM products (OA, EH, Daily Emails)
• If skilled in PowerBI, handle OA activation directly; otherwise, coordinate with Data Science
• Finalize and execute activation:
• Toggle Dynamic Plan live
• Update business roles and user permissions
• Enable user accounts and daily notifications
• Serve as the primary point of contact post-activation for data maintenance
• Maintain and update allocation data, Dynamic Plan, and Cost Tracker until full automation is in place
• Notify Finance once accounts are officially activated and ready for invoicing

QUALIFICATIONS

You are a great candidate for this role if you have:

• 2+ years of experience in operations, logistics, customer onboarding, or project coordination
• Strong organizational and communication skills with an ability to manage multiple stakeholders and timelines
• High attention to detail and comfort working with contracts, data files, and systems
• Experience using Excel or other tools for data manipulation and quality assurance
• Ability to quickly learn and adapt to internal platforms and workflow systems

You are an exceptional candidate for this role if you also have:

• Prior experience in the ocean freight or logistics industry
• Familiarity with PowerBI or other business intelligence tools
• Experience working cross-functionally with technical teams (e.g., Data Science or Engineering)
• A proactive, solutions-oriented mindset and a drive for continuous improvement

If you're a dependable, detail-oriented individual who thrives in cross-functional environments and enjoys building process from the ground up, and you're based in the Western Cape region of South Africa, we want to hear from you Join NYSHEX's Team and help bring new customers to life on our platform.

ABOUT NYSHEX

Have you ever stopped to wonder how your computer, clothes, furniture, or household goods made their way to your doorstep? Most likely, almost everything you own arrived here in a container on a container ship. It is a massive industry that we all rely on but don't think about much because it's been done the same way for decades without much change or innovation.

NYSHEX is transforming and enabling an industry plagued with inefficiency, volatility, and $23b of economic waste annually. The NYSHEX team is passionate about collaborating with the world's leading ocean carriers, shippers, and forwarders to bring technology and innovation to this industry we love, and we hope that you'll be part of building this new digital foundation that will have lasting effects for years to come.