Manager, Assessing
1 week ago
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionManage and oversee the National Operations of the Assessing and Loss Adjusting functions within the Claims departments to deliver effective and efficient world class customer service in order to excel in operations. To execute on the overall SIL and SIL Claims strategy, to manage, control and attending to Assessor and Loss Adjustor audits, authorizations over-mandate and escalated customer complaints. Perform a mentoring and coaching support function to staff, claims call centre, service providers and clients on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners Insurance Cover.
QualificationsType of Qualification:
Appropriate Diploma / Degree related to the field of expertise
Appropriate Diploma / Degree related to Leadership
FAIS Compliant
Experience Required
Minimum of 5 years in Leadership Role
Minimum of 5 years as a Building Assessor
Minimum of 3 years' experience in the Short-Term Insurance industry
Behavioural Competencies:
- Judgement exercise
- Client-facing
- Analytical ability
- Communication and building relationships
- Resilience
- Assertive
- Commitment
- Data
- Affinity
- Bank's Values
Technical Competencies:
- Communication Skills
- Document Management
- General Administration
- Insurance Operations
- Insurance Processing
- Insurance Products
- Insurance Risk Management
- Risk Management
- Control Evaluation
- Leadership
- Performance Analysis
- Process Improvement
- Budget Management
- Decision-Making
- Training and Development
- Project Management
- Risk Assessment
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