Regional Manager

The suitable candidate's main responsibilities and duties include, but are not limited to, the following:

Job Purpose:

The Regional Operations Manager is responsible for overseeing the operational effectiveness, compliance, and performance of the assigned region. This role focuses on monitoring and analysing incidents and trends, coordinating tactical deployments, ensuring service delivery compliance, and providing strategic operational support and reporting to the client. The position serves as a key link between the client, task teams, and internal business divisions to ensure streamlined and effective operations.

Incident Management and Trend Analysis

• Conduct daily review of incidents across the region.
• Perform trend and risk analysis to identify emerging threats or hotspot areas.
• Provide operational feedback and guidance to task teams based on identified trends.
• Develop proactive response strategies to mitigate regional risks.

Client Liaison and Reporting

• Provide daily updates and comprehensive reports to the client on regional trends, incidents, and actions taken.
• Ensure all task team reporting is accurate, timely, and aligned with client requirements.
• Communicate operational plans, deployment changes, and outcomes clearly to the client.

Compliance and KPI Performance

• Monitor performance across all operational pillars to ensure KPI targets are met.
• Conduct regular audits to ensure full compliance with company policies, firearm and operational standards, and legal requirements.
• Identify areas of underperformance and implement corrective action plans.

Operational Streamlining and Support

• Oversee the integration and coordination of all services rendered to the client by different BPC divisions.
• Ensure smooth operational alignment between tactical, technical, and support divisions.
• Drive process improvements to enhance service delivery and efficiency.

Reporting and Analysis

• Prepare and submit accurate daily, weekly, and monthly reports.
• Maintain data-driven oversight of incidents, responses, and performance metrics.
• Present recommendations for operational improvement to senior management.

Preferred qualifications/attributes/skills:

• PSIRA certification – Grade A
• Grade 12 or equivalent qualification
• Minimum 5 years' operational management experience/exposure
• Good Labour Relations skills
• Excellent written & verbal communication skills
• A working knowledge of MS Office (Word, Excel, Outlook, Google Earth);
• Bilingual (English and any other South African language)
• Good interpersonal and customer relations
• Ability to work independently and under pressure
• Willing to work extensive hours as and when required
• Willing to work after hours and be on standby
• Clean disciplinary, criminal and credit record
• Code 08 Drivers license and own reliable transport
• Experience of implementing Quality Management Standards
• The ability to manage and deliver projects, draft and implement policies and influence senior stakeholders
• Experience of working with control room systems
• Analytical and quality focused – able to produce accurate management information
• Excellent presentation and IT skills are required
• Target and KPI focused yet able to deliver whilst maintaining employee engagement
• Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs
• Experience of successfully leading teams to constantly achieve company objectives
• The ability to communicate with all levels, from senior management to operational staff;
• Firearm competency

Skills:

• Strong analytical and incident management ability
• Excellent communication and client liaison skills
• Tactical deployment coordination experience
• Proficient in operational reporting and data analysis
• Strong leadership and decision-making ability

Key Attributes:

• High level of integrity and accountability
• Analytical thinker with strong attention to detail
• Excellent communicator and collaborator
• Results-driven with a focus on compliance and performance
• Able to operate effectively under pressure and in dynamic environments