Customer and Supplier FSQ Coordinator

Customer & Supplier FSQ Coordinator

Operations

The purpose of the role is to provide support across the group to maintain and continuously improve the Customer Compliance and Supplier Quality Assurance Program. To collaborate with the Regional Quality/FS, R&D and Procurement teams to enforce the organisations SQA and Customer requirements. Represent the organization in conducting supplier audits while building professional relationships with customers, suppliers and other stakeholders

Line of reporting - National Quality & Food Safety Manager

Key Accountabilities and Outputs

Supplier Quality Assurance

Manage the SQA process for suppliers of ingredients, packaging, contract packed products, monitoring & measuring equipment, and external service providers

Manage and improve the National Supplier Database ensuring it is always up to date

Drive improvements through management of deviations for supplied materials and reduction thereof

New & Current Supplier Approvals - ensure that the relevant documentation in accordance with the supplier evaluation procedure is requested, verified, and approved

Ensure that high risk suppliers are audited on site in accordance with the established audit schedules

Ensure that Supplier audits have been tallied, findings have been closed out with corrective action and effectiveness of the corrective action is verified, Update Supplier audit registers

Monitoring and Evaluation of Supplier NC trends and escalate any concerns

Reporting Supplier Trends to Head of Procurement and National QFS Manager

Collaborate with procurement and supply chain teams to ensure supplier compliance with specifications and contracts

Implement Change Management Protocols

Carry out supplier criticality & vulnerability and risk assessments and analyse data for supplier rating

Maintain effective communication and relationships with suppliers.

Ensure that service provider performance assessments are completed at each facility

Supplier Performance Management - to ensure Quality standards in product manufacture by third party service providers meets the standards required

Religious Certification Compliance

Ensure that all raw materials are kosher and halaal certified and where not locally certified then obtain approval from local certification bodies

Follow up with suppliers and religious bodies for the certification of any raw material

Work closley with R&D and religious certification bodies to ensure certification of all NPD before trial stage

Flag any issues with religious certifications to National QFS Manager

Customer Compliance

Ensure that customer requirements are understood, communicated and implemented across the supply chain

Ensure that suppliers and or service providers are selected and evaluated to meet customer requirements where applicable

Ensure that only customer approved suppliers are used across the supply chain where franchise brands or private brands with this specific requirement is concerned

Maintain the customer compliance database and keep up to date, communicate and implement any changes to customer requirements

Quality & Food Safety

Coordinate quality assessments on specific business functions / processes

Drive the resolution of customer & supplier quality issues / concerns in collaboration with the relevant teams

Assess and evaluate the adequacy and effectiveness of application, operational controls, procedures and processes of the Customer and Supplier QA program

Critically evaluate controls in place, identifying risks and create suitable solutions

In cases of non-compliance, consult with the relevant authority for management decision making

Provide the necessary support to ensure that the organisations QFS Culture is executed across its supply chain

Where applicable, provide training internally on customer requirements across the organisation and training to customers and suppliers on the organisations procedures and requirements where appropriate

Continuous Improvement

Identify areas for improvement within the QFS system and collaborate with cross-functional teams to implement improvements.

Stay updated on industry trends, regulatory changes, and best practices related to quality and food safety.

Support initiatives related to process optimization, cost reduction, and quality enhancement.

Documentation and Reporting

Maintain accurate records related to supplier audits, customer complaints, corrective actions, and quality metrics.

• Generate periodic quality and food safety performance reports for management review.

Ensure all QFS documentation is kept up-to-date and complies with regulatory and company standards.

Qualifications And Experience
Grade 12 / Matric / MIN National Diploma in Food Technology, Biotechnology/Analytical Chemistry or related field

Upto 5 years' experience (Operational Execution) FMCG,

Previous experience in handling customer requirements and or Supplier QA will be advantageous

Strong knowledge of food safety standards and regulatory requirements

Ability to manage multiple tasks, prioritize, and work in a fast-paced environment

Analytical and problem-solving skills, with a focus on continuous improvement

Basic MS Excel; MS Word; E Mail, Powerpoint

Key Qualities

Communication

Routine communication in connection with instructions, requests or normal work tasks

Proficient in English, strong communication and presentation skills

Problem Solving

Proactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems to superiors, providing information required to solve problems.

Detail Oriented, results driven and capable of finding solutions working independently or part of a team

Relationships Maintained

Others outside of own work area but inside the organisation, supplier, customers and other stakeholders

Behavioural Competencies

Verbal Communication

Able to communicate verbally in a logical manner.

Takes the intended audience into account when communicating verbal information.

Makes use of appropriate business language in verbal communication.

Includes all relevant information in verbal arguments.

Demonstrates proficiency of language in verbal communication.

Interprets complex information to expresses own viewpoint in verbal communication.

Concludes verbal arguments by making reference to relevant facts

Decision Making

Organises information to make it easier to analyse or see trends.

Anticipates consequences and formulates alternatives.

Establishes clear decision criteria for making informed choices.

Seeks relevant information to better understand situations and problems.

Conducts appropriate analysis; neither makes snap decisions or over-analyses.

Sees relationships between various facts, figures or other information.

Continuous Improvement

Increases performance expectations when success has been achieved

Seeks out sources of information, including trade associations, "best practice" companies, customers, peers, subordinates, etc.

Finds ways to fast-adapt improvement ideas to work processes

Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements

Collaboration

Helps others with their work.

Meets commitments to team members or others in the organisation.

Actively contributes to team discussions and the accomplishment of team work plans.

Shares expertise and resources to help others address their needs.

Seeks to include all those who can contribute to the most successful outcome and those who have a stake in the results.

Actively keeps all stakeholders informed.

Attempts to reinvigorate team processes when progress is lagging: stays engaged even when not in full agreement with the team's direction.

Accountability

Accomplishes assigned tasks and goals: takes necessary actions to keep progress against objectives on track and prepares a roadmap for success.

Ensures that all who need to know, are clear about the plan.

Takes full responsibility for own actions and outcomes, including mistakes.

Always acts in the company's best interest, regardless of whether it is difficult or unpopular.

Ensures others are on track for achieving their goals.

Adherence to the Quality, Food Safety, Health, Safety and Environmental Standards

Adherence to Standards: Ensure strict adherence to Quality, Food, Health, Safety and Environmental policies and standards.

Enforcement: Enforce all food safety and health regulations, policies, and requirements at all times to guarantee a secure work environment.

Personal Hygiene: Maintain exceptional personal hygiene as per the organization's code of conduct.

Contamination Control: Raise awareness about potential physical product contamination and implement control measures to prevent it.

Health and Safety Measures: Take reasonable precautions to prevent health and safety hazards. Follow the prescribed incident reporting procedure in case of accidents.

Knowledge and Compliance: Stay updated with relevant business information, policies, processes, and procedures. Enforce compliance with legislative and statutory requirements, as well as GMP's (Good Manufacturing Practices).

Training: Attend and enforce the implementation of learnings from training sessions related to Quality, Food Safety, and Health and Safety.

Housekeeping: Maintain high levels of cleanliness and orderliness within the work environment.

General

Conversant with relevant business information, policies, processes and procedures

Maintains expected performance standards

While Job Descriptions are written up for the purpose of a basic outline of the work and responsibilities associated with the Job, the Company encourages and expects all employees from time to time, to assist with work that may not be a direct part of their job description