Business Process Manager

2 days ago

Boksburg, Gauteng, South Africa Objectivepersonnel Full time R900 000 - R1 200 000 per year
Seeking a meticulous and strategic Business Process Manager / Quality Assurance Manager to architect, implement, and oversee the company-wide operational procedures.

Qualification
  • A Bachelor's Degree in Business Administration, Industrial Engineering, Operations Management, or a related field
  • Formal Certification in an ISO Standard (e.g. ISO 9001 Lead Auditor or Lead Implementer)
  • Familiarity with continuous improvement methodologies like Lean or Six Sigma
Requirements
  • Experience in a manufacturing, distribution, or production environment.
  • Proven experience as a Process Manager, Quality Manager, or a similar role focused on business process improvement and documentation.
  • In-depth knowledge and direct, hands-on experience with implementing and managing ISO Standards, particularly ISO 9001.
  • Strong ability to understand and map complex workflows across diverse business functions (sales, operations, finance, etc.).
  • Excellent project management and change management skills.
  • Proficiency in process mapping software (e.g. Microsoft Visio, Lucidchart) and the MS Office Suite.
Duties
  • Collaborate with all department heads and staff to map, analyze, and thoroughly document existing business processes.
  • Design new, and optimize existing, Standard Operating Procedures (SOPs) for every business function, creating a unified operational playbook.
  • Ensure all processes effectively integrate with the core technology stack, including SAP Business One and HubSpot CRM.
  • Perform internal audits and regular process reviews to monitor adherence, measure effectiveness, and identify deviations.
  • Act as the central authority for all process-related matters, providing guidance and enforcing compliance to maintain operational integrity.
  • Lead the initiative to achieve and maintain relevant ISO certifications (e.g., ISO 9001) for the business.
  • Develop, implement, and manage the company's Quality Management System (QMS) in line with ISO requirements.
  • Analyze process performance data to identify bottlenecks, inefficiencies, and potential risks.

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