Supervisor: Branch | Europcar | Kimberley Airport REF14874

2 weeks ago

Kimberley, Northern Cape, South Africa Motus Full time

Car rental company Europcar is seeking a customer-oriented, deadline-driven individual who thrives on working in a fast-paced environment to join their team based in Kimberley airport as a Supervisor: Branch

Supervisor: Branch oversees all activities in the branch environment; ensuring that the team functions effectively in delivering high levels of customer service and fulfilling vehicle safety, quality control, risk management, and claims procedures. It is a role that demands high levels of resilience in carrying out the duties of the position and operating with a smile in Kimberley airport which often throws a variety of challenges.

Job Outputs:

  • Plan, organize, coordinate, and supervise all branch activities.
  • Ensure that telephones are manned, answering calls, assisting with queries, and making reservations as required.
  • Management of shift handover and daily reports.
  • Cash management and banking.
  • Supervising office and car park, manpower deployment within the branch, and support environments.
  • Manage risk by ensuring that company assets and resources are always safeguarded.
  • Ensure correct fleet mix based on customer demand.
  • Oversee housekeeping and cleanliness of the branch and operating environment.
  • Document management
  • Supervision and development of staff including training, coaching, and counseling.
  • Leading by example and motivating staff to deliver a world-class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.
  • Authorize leave, overtime, walk-ups, and timekeeping of team members.
  • Schedule and hold monthly team meetings and information sessions.
  • General office, administration, and car park duties completed daily.
  • Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
  • Health and safety experience - monthly reports to be done

Minimum Experience:

  • 2 years of supervisory / team lead experience in a similar environment.
  • Car rental experience is preferred and highly desired.

Minimum Requirements:

  • Valid drivers license
  • Working knowledge of Basic Conditions of Employment Act or relevant basic conditions of employment legislation
  • Advanced MS Excel skills

NB: The appointed person may be required to work weekends/shifts/overtime as required.

Minimum Qualification:

  • Matric or equivalent NQF level 4 qualification.

Preferred Qualification:

  • Business Management or other relevant tertiary qualification.

Competencies:

  • Communication skills
  • Business, operations, and personnel supervision skills.
  • Planning, organizing, monitoring, evaluation, and reporting.
  • Able to effectively communicate goals, objectives, problems, and solutions to stakeholders.
  • Diversity Management: Effective in working with people of different cultures and values.
  • Customer Service
  • Time Management
  • Conflict management
  • Ability to provide counseling, coaching, mentorship, and support to ensure a harmonious work environment.
  • Work under pressure
  • Assertiveness
  • Emotional Intelligence
  • Strong organizational, multitasking and administrative skills.
  • Good judgment and problem-solving skills.
  • Sales and growth orientated: understand the market and competition, and drive for results.
  • Innovative, decisive and disciplined.

Personal Attributes:

  • Committed
  • Professional; must project a professional, mature, and positive image during all interactions.
  • Highly resilient
  • Honesty and integrity in all business dealings.
  • Energetic
  • Deadline driven
  • High tolerance levels and have an "open door" attitude.
  • Must have a vision for the team, and the drive and ability to strive for that vision.

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