Principal Global Business Services Process Specialist

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The Principal Global Process Specialist is a highly skilled subject matter expert, responsible for streamlining, optimizing and transforming processes to drive efficiency and excellence in Global Business Services (GBS).

The role defines, develops, documents and tests the S2P end-to-end processes to support the business, enhance customer experience and achieve business objectives.

Key responsibilities:

• Leads on projects to simplify, standardise and improve processes.
• Conducts As-Is analysis to identify process gaps and areas of improvement, ensuring these are mapped during the design process. Advises stakeholders on options.
• Manages the business case and requirements gathering for new demands raised to the Global Process Excellence team
• Assists with the proactive identification of business and/or operational process improvements through data analysis to ensure constructive suggestions for change.
• Identifies potential cross-regional synergies and improvements that will ensure optimal performance within S2P area.
• Ensures the preparation of detailed process diagrams and the accompanying documentation in terms of process design.
• Engages with a variety of stakeholders and facilitates sessions to generate, review and update new improved processes.
• Assists with the implementation and delivery of projects related to business process improvement and digital transformation, against a predetermined project plan.
• Supports in maintaining various process documentation including process taxonomy, process maps, SOPs and WIs.
• Responsible for reviewing documentation at periodic intervals with the GPOs and GBS service providers to ensure completeness and updates for any changes.
• Performs any other related tasks as required.

Knowledges and Attributes:

• Strong communication and interpersonal skills for engaging with stakeholders at various levels.
• Broad knowledge of the S2P process (Purchasing & Invoicing) and experience in delivering continuous improvement within.
• Results-focused and continuous learner and highly motivated to develop and share knowledge.
• Broad knowledge of process mapping as a method of visualizing and documentation software eg Signavio.
• Resolves wide range of issues in creative ways.
• Excellent ability to work in multi-cultural environment (this will require managing time zones and travel).
• Broad knowledge of the S2P processes and experience in delivering continuous improvement.
• Experience in standardizing processes across multiple regions and departments.
• Excellent analytical skills and the ability to interpret process data and metrics.
• Project management expertise to lead process improvement initiatives.
• Change management experience to drive adoption of new processes and practices.
• Ability to establish and maintain process documentation and standards.
• Problem-solving skills to address challenges and obstacles related to process governance.
• Attention to detail and a commitment to maintaining process quality and compliance.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Accounting or Business Management or a related field preferred.
• Lean / Six sigma qualification or equivalent, CIPS accreditation preferred.

Required experience:

• Extended experience driving process improvement, simplification, process reengineering, or related roles
• Extended experience analysing and optimising finance processes
• Experience in standardizing processes across multiple regions and departments.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

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