TS Implementation Engineer

6 days ago

Cape Town, Western Cape, South Africa NTT DATA Middle East and Africa Full time R2 500 000 - R3 500 000 per year

The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning

.

This role works towards professional to expert level certification, whilst at the same time developing business knowledg

Key Responsibilities

  • Interacts with clients on site and remote to meet complex requirements of a solution.
  • Escalates unresolved problems and issues to the relevant third parties.
  • Responds to escalated client requests.
  • Escalates complex problems to the relevant third parties.
  • Writes reports and proposals and completes and maintains project documentation.
  • Assists with the documentation of standard operating procedures relating to installations and fixes.
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians.
  • Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
  • Included in higher complexity design work, with input to the design expected.
  • Expected to take ownership of relevant technologies according to domain or specialization.
  • Performs any other related task as required.

Knowledge and Attribu
tes:

  • Seasoned understanding and appreciation of technical design and business principles.
  • Seasoned project fundamental and administration ability.
  • Seasoned project skills which are demonstrated in the execution of installations and other assignments.
  • Excellent customer engagement skills
  • Demonstrate relevant domain specialist knowledge.
  • Excellent verbal communication skills.
  • Client focused and displays a proactive approach to solving problems.
  • Ability to work under pressure.
  • Ability to coach, mentor and provide guidance to team members.

Academic Qualifications and Certifications

  • Bachelor's degree or equivalent in Information Technology or Computing or a related field.
  • Professional level certification in different Networking technologies such as Cisco CCNPAruba ACSP or ACP would be advantageous
  • F5 BIG-LTM 301A&B would be advantageous
  • Cisco Meraki Solutions Specialist would be advantageous
  • Cisco Dev Net certification would be advantaheous

Required experience

  • Minimum 6–8-years implementation experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
  • Cisco Routing, Switching and Wireless skill
    s are esse
    ntial.
  • Cisco Meraki Routing, Switching, Wireless & SDWAN skills advantages
  • Cisco Viptela SDWAN skills would be advantageous
  • Cisco Datacentre – Nexus skills would be advantageous
  • Cisco Catalyst Centre skills would be advantageous
  • F5 Big – IP Server Load Balancing skills would be advantageous
  • InfoBlox DDI(IPAM) skills would be advantageous
  • Ekahau – Wireless surveys skills would be advantageous
  • Seasoned work experience in technical implementation engineering, specific to Networking technologies.
  • Seasoned experience engaging with clients and conducting presentations.
  • Seasoned report writing experience.
  • Seasoned project management
  • Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
  • Seasoned experience in diagnosis and troubleshooting

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