Senior Product Manager

1 week ago

Cape Town, Western Cape, South Africa 1e5c33c0-398c-4057-b429-c36409e879ef Full time R1 200 000 - R2 400 000 per year

RESPONSIBILITIES:

  • Establish research, analytics, and reporting processes that align with the company's objectives.
  • Implement Research Democratisation and Continuous Research across the domains of People, Process, and Impact.
  • Promote best practices and emerging technologies to foster a culture of learning and development.
  • Continually optimise data-gathering and research methods to reduce barriers to actionable insight.
  • Equip and upskill Product Managers and UI/UX designers with the appropriate tools and guidance.
  • Build and lead a high-performing research and analytics team over time.
  • Lead strategic research into fintech trends, customer needs, and the competitive landscape.
  • Conduct market segmentation, product viability analysis, and opportunity assessments with PMs and UX teams.
  • Analyse trends in payments, lending, digital banking, and the broader fintech ecosystem.
  • Drive the strategy and integrations required for continuous, technology-enabled insight generation.
  • Establish and manage product analytics platforms, ensuring high-quality data collection and accessibility.
  • Develop A/B testing methodologies to optimise product performance.
  • Build dashboards and report regularly on KPIs, market trends, and user insights for senior leadership.
  • Lead customer research initiatives and ongoing competitor and industry analysis.
  • Translate complex insights into clear narratives for executives and collaborate across teams to embed research into product decisions.

MINIMUM REQUIREMENTS:

  • Matric
  • Relevant Degree e.g. BCOM or BA with quantitative research and analytics background.
  • 10+ years of experience in product research and development, data analytics, and/or business intelligence, preferably within fintech or financial services.

REQUIRED KNOWLEDGE / TECHNICAL SKILLS:

  • High proficiency in Excel.
  • Proficiency in statistical data analysis tools like SPSS or similar platforms.
  • Understanding of statistical techniques, modelling, and A/B testing methodologies.
  • Experience with data visualisation tools such as Google Analytics / Looker, Tableau, or Power BI.
  • Familiarity with user research techniques, including surveys, usability testing, focus groups, interviews, participant observation and customer journey mapping.

COMPETENCIES / ATTRIBUTES:

  • Strong problem-solving skills with an analytical mindset and attention to detail.
  • Excellent written and verbal communication skills with the ability to present complex findings to non-technical stakeholders.
  • Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
  • Collaborative team player with experience working cross-functionally with marketing, UI/UX, product, engineering, and business teams.
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