Technical Delivery Lead

2 weeks ago

Johannesburg, Gauteng, South Africa Myn Full time R378 000 per year

Role: Technical Delivery Lead – Voice Technical Change
Location: Johannesburg, South Africa
Salary: ZAR 855 – 900 per day
Type: Contract
Myn is an AI driven marketplace that connects the candidates, clients and recruiters. Myn collaborates with leading employers to offer exclusive, carefully matched contract and permanent positions.

Our Recruitment Partners all have extensive industry experience, and work with a select group of niche clients, to deliver the best possible experience to the candidate.

We are looking for a results-driven Project Manager to lead complex Voice and Contact Centre transformation projects. You will join a forward-thinking technology team delivering innovative solutions that shape how customers connect, communicate and experience banking.

In this role, you'll take ownership of strategic and BAU Voice Technical Change projects, driving delivery from planning and mobilisation through to implementation.

You'll work on mission-critical transformation initiatives with a team that values innovation, collaboration and excellence.

Key Responsibilities:

  • Lead Voice and Contact Centre projects, including infrastructure upgrades and application modernisation.
  • Partner with business and IT teams to define scope, timelines, and success measures.
  • Develop and support business cases aligned with strategic goals.
  • Manage governance, risk, and stakeholder expectations across all delivery stages.

Requirements:

  • Degree in Computer Science, Engineering, or related field (NQF Level 6+).
  • Agile Certified, plus PRINCE2 / MSP and PMP / PMBOK credentials.
  • 5+ years managing infrastructure or technical change projects.
  • 2+ years experience in a Banking or Financial Institution.
  • Hands-on exposure to Voice and Contact Centre technologies (Avaya, Cisco, Genesys).

This is your opportunity to make a real impact in shaping the future of digital communication within banking.

With Myn, you gain a trusted partner dedicated to helping experienced data professionals excel in their careers—connecting you with forward-thinking employers and impactful projects.

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