Technical Delivery Manager

Key purpose:

Lead the delivery of a portfolio of Technology projects on time, on budget, and according to business requirements. Foster collaboration between business units and technology vendors.

Duties and responsibilities:

• Plan, manage, and drive multiple project deliverables using industry best practice software development processes.
• Assure that ICT programmes and projects are aligned with corporate strategy and Technology goals.
• Assess the business cases for each project and prioritise according to the Technology delivery strategy.
• Identify and follow trends, best practices, and developments in technology and industry.
• Define project objectives, milestones, and deliverables to confirm project completion within the defined scope, quality, time, and cost constraints.
• Evaluate that the programmes and projects prioritisation align to the technology transformation and company operational plans.
• Measure project delivery success pre- and post-execution as a yardstick for re-evaluating project business benefits and change effects.
• Manage project execution and collaboration by leveraging project-related technology and PMO standards.
• Leverage steering and executive committees for decision-making, change management, and communications.
• Identify business requirements and translate into technology capabilities to improve efficiencies and enhance current solutions.
• Contribute to the development of technology products and the delivery of solutions for project work.
• Work with cross-functional resources to develop high-level delivery plans for various software development projects.
• Provide input into project plans, schedules, estimates of project costs, and resourcing plans throughout the project lifecycle.
• Use industry best practice processes to plan, manage and deliver multiple project deliverables.
• Provide technical and analytical guidance to technical teams (Lead Architects and Architects) in designing business solutions.
• Identify solutions to project-related issues to maintain continuity and adherence to the budget and project timelines.
• Assess project metrics for significant deviations from quality, cost, or schedule and communicate any concerns to ICT management.
• Establish project Steering Committees and drive the project management and reporting process in liaison with PMO.
• Apply company Software Development Lifecycle (SDLC) and Project Management Office (PMO) governance requirements.
• Monitor and report on all risks and issues associated with the project; lead mitigation and resolution efforts to limit risks; escalate as necessary.
• Maintain a project risk registry and track the implementation of corrective measures identified.
• Contribute to the creation of ICT governance and project management frameworks and implement within own area.
• Manager project audit and close out audit findings.
• Provide monthly reports to project steering committee meetings on project progress.
• Report on project delivery progress and highlight assessment of the project's value add and return on investment for the implementation of the system design solutions.
• Report on the key metrics of the project, such as quality, on time, and within budget, and the impact of the solution on internal systems platforms.
• Manage the relationships between the company, the Banks, and Vendors to meet or exceed service expectations.
• Provide technical guidance and support to Project and Programme Managers to maintain smooth interfacing between vendors, internal designers, and business units.
• Facilitate communication across business units, identify any change management interventions and timelines from the perspective of the project, and present the project status to the steering committee.
• Enhance stakeholder engagement to address issues, improve relations, and provide information on the project status.
• Manage the integration of vendor deliverables by tracking and reviewing vendor performance.
• Manage vendors' service level agreements (SLAs) by assessing and managing risks and engaging them to provide mitigation actions.
• Contribute to preparing operating and capital expenditure budgets.
• Model project financial returns and scenario planning to inform project delivery approaches based on quantified benefits.
• Maintain project costs within the scope of the business case, as well as the budgetary constraints of OPEX and CAPEX.
• Manage the budget in accordance with the financial parameters and standards of the projects or programmes.
• Lead and optimise matrix teams for delivering projects and reporting.
• Establish clear performance deliverables and manage own performance and development plans.
• Mentor and coach project team members and provide feedback on their performance.
• Drive the departments values while inspiring confidence and generating excitement, enthusiasm and commitment
• towards the mission.
• Provide leadership to employees within the organization, creating a winning culture and high morale.
• Initiate and lead a culture of performance driven output through shared purpose vision and values.
• Act as a change management architect during periods of change to maintain continuity to operations.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating
• matters/concerns to the SMEs (subject matter experts) when required.

Qualifications and experience:

• 8 years of working experience as a System or Business Analyst, Developer or Quality Expert
• Demonstrated cross-functional project management experience and complex ICT project delivery in enterprise application systems, distributed applications, web applications, and system integration solutions
• Application development, e-commerce, process improvement in the financial or logistics industries (Preferred)
• Degree in Computer Science, Information Technology, Engineering, or related field