Store Manager

1 week ago

Cape Town, Western Cape, South Africa Galxboy Full time R250 000 - R500 000 per year
GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country's urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

To be professional and customer service-oriented and oversee daily operations at our store. As the store manager, you will supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

KEY AREAS OF RESPONSIBILITY

Sales and Business Development
  • Drive and monitor sales performance (UPT, ATV, and turnover).
  • Lead by example and support staff to achieve individual and team sales targets. 
  • Provide coaching to deliver exceptional in-store customer service.
  • Identify sales trends through market and area analysis and communicate findings to the
    regional manage.
Team Management
  • Conduct regular staff training and team meetings, keeping attendance records.
  • Ensure all team members are informed of company updates, procedures, and sales focus areas.
  • Complete and manage staff rosters based on the store's staffing requirements. 
  • Monitor individual staff performance and conduct appraisals with developmental feedback.

eCommerce Operations & Order Fulfilment

  • Accurately pick and pack customer orders in line with online sales and quality standards.
  • Oversee the packing process to ensure damage-free and presentable orders.
  • Monitor and manage the order queue and dispatch deadlines from eCommerce platforms.
  • Use eCommerce systems (e.g., Shopify) to track and fulfil orders.
  • Collaborate with the warehouse or courier providers for timely deliveries and returns handling.

Inventory Management

  • Minimise shrinkage and ensure stock levels are accurate and well documented in the POS system.
  • Receive and process stock deliveries same day, including tagging, steaming, and capturing.
  • Organize the stockroom to facilitate timely replenishment and order processing.
  • Perform weekly and monthly cycle counts, submitting verified reports.
  • Place replenishment orders and ensure returns or transfers are processed promptly.

Operations Management

  • Manage store opening and closing procedures, time and attendance, and daily operations.
  • Reconcile daily cash-ups, investigate discrepancies, and report losses where needed.
  • Monitor store expenses (stationery, cleaning, refreshments) within allocated budgets.
  • Enforce company risk control procedures and loss prevention measures.
  • Handle refunds, exchanges, and escalate complaints or unusual cases to operations.

Administration & Reporting

  • Submit accurate and timely month-end reports (e.g., time sheets, sales dashboards, staff purchases).
  • Maintain up-to-date training registers and compliance records.
  • Utilise tools such as the manager's dashboard to track performance and operational data.

 SKILLS AND PERSONAL ATTRIBUTES

  • Matric (compulsory), a relevant tertiary qualification is advantageous.
  • Minimum 3 years' experience in retail management, with exposure to eCommerce operations.
  • Familiarity with eCommerce platforms such as (ie. Shopify)
  • Strong leadership and team motivation skills.
  • In-depth knowledge of retail operations, order fulfilment, and inventory control.
  • Customer-focused mindset with excellent problem-solving ability.

  • Area Manager, Eastern Cape

    1 week ago

    Cape Town, Western Cape, South Africa The Crazy Store Full time R480 000 - R720 000 per year

    AREA MANAGER Area 40REGION 8: Eastern CapeDEPARTMENT: OperationsTYPE: Full TimeWe need a self-motivated individual to fill the following vacancy that exists:AREA MANAGERJob SpecificationThis position offers great growth potential.The successful candidate will report to the Regional Manager.Overall, Job Purpose:You will fulfill a supporting role to the...

  • Store Manager

    1 week ago

    Cape Town, Western Cape, South Africa Lindt & Sprüngli (South Africa) (Pty) Ltd Full time R4 500 000 - R7 200 000 per year

    Company DescriptionLindt & Sprüngli (South Africa) (Pty) Ltd, part of the global Lindt & Sprüngli group, has been operating since May 2011. Based in Cape Town, the company employs over 140 team members, with additional regional operations in Johannesburg, Durban, and Port Elizabeth. It boasts a network of 16 retail stores, delivering high-quality chocolate...

  • Store Manager

    3 days ago

    Cape Town, Western Cape, South Africa Pro Select Consulting Full time R90 000 - R120 000 per year

    STORE MANAGER - BAYSIDE MALL Our client is actively seeking an energetic and enterprising Store Manager to become a valuable addition to their team. Your main responsibilities will be to guide and oversee the store's day-to-day activities, aiming to surpass store targets, foster innovative initiatives, and elevate customer service standards to meet and...

  • Store Manager

    3 days ago

    Cape Town, Western Cape, South Africa Pro Select Consulting Full time R900 000 - R1 200 000 per year

    Retail Store Manager - Bayside Mall Cape Town Our client is actively seeking an energetic and enterprising Store Manager to become a valuable addition to their team. Your main responsibilities will be to guide and oversee the store's day-to-day activities, aiming to surpass store targets, foster innovative initiatives, and elevate customer service standards...

  • Store Manager

    3 days ago

    Cape Town, Western Cape, South Africa Rosstone Professional Solutions Full time R80 000 - R120 000 per year

    MAIN PURPOSETo provide our customers with a world class shopping experience which makes them feel special by delivering exceptional store standards, managing an efficient store, ensuring colleagues feel proud, valued and part of the family.JOB REQUIREMENTSGrade 12Retail Management diploma would be added advantageousAt least 5 – 6 years working experience...

  • Store Manager

    3 days ago

    Cape Town, Western Cape, South Africa Pro Select Consulting Full time R120 000 - R180 000 per year

    Our Client - A National apparel store requires a supervisor to join their Somerset West Store. Duties Include:Oversee staff activities, provide training, and ensure employees follow store policies.Create and manage work schedules to ensure adequate staffing levels during busy and slow periods.Evaluate employee performance, provide feedback, and conduct...

  • Store Manager

    3 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R104 000 - R208 000 per year

    Store Manager - Durbanville, Western CapeQualifications and ExperienceGrade 12 (Matric) certificate or equivalent qualification; a tertiary qualification will be an advantage3-5 years of experience as a retail store manager or assistant manager, preferably in the FMCG retail industry, leading a teamProven track record of achieving sales targets and...

  • Store Manager

    6 days ago

    Cape Town, Western Cape, South Africa Cavendish cell Full time R120 000 - R132 000 per year

    The primary function of the Store Manager is to improve the commercial performance of the branch by increasing its turnover and revenues, maximizing profitability, achieving all performance objectives, creating customer loyalty and reducing churn through meeting the customer's demands, in accordance with overall company policy.Store Management and...

  • Store Manager

    1 week ago

    Cape Town, Western Cape, South Africa CHÂTEAU GÂTEAUX Full time R250 000 - R450 000 per year

    Exceptional cakes, Exceptional people, Exceptional experienceChâteau Gâteaux has been creating exceptional handcrafted quality cakes, pastries and treats since 1997, earning them the moniker #TheCakePeople.Every Château Gâteaux masterpiece is lovingly made with the finest ingredients available.Ready to take your career to the next level?Château Gâteaux...

  • Store Manager

    1 week ago

    Cape Town, Western Cape, South Africa TFG Limited Full time R600 000 - R1 200 000 per year

    Job DescriptionThe Store Manager I is responsible for setting sales targets, developing strategies, and monitoring performance to ensure continuous improvement. They manage the store's budget, oversee inventory, and ensure compliance with company policies. Additionally, they lead and develop the store team to foster a positive work environment.Key...