Key Account Manager Technical Integrations

2 days ago

Cape Town, Western Cape, South Africa Exclusively Remote Full time R50 000 - R150 000 per year


Key Account Manager Technical Integrations

 Remote 4pm -12am

Job Summary:

We are seeking a technically skilled Key Account Manager with experience in managing client relationships and delivering technical solutions. The ideal candidate will have a strong background in system integrations, including XML, SFTP, and APIs, and will act as the main point of contact for strategic accounts.

Key Responsibilities:

  • Manage and grow a portfolio of key accounts, ensuring high levels of customer satisfaction.

  • Understand client business processes and technical requirements.

  • Lead technical discussions and manage integration projects (XML, SFTP, APIs).

  • Collaborate with internal teams (engineering, support, product) to deliver solutions.

  • Provide account insights, report on performance, and identify growth opportunities.

  • Troubleshoot technical issues and coordinate timely resolutions.

Required Skills & Experience:

  • Proven experience as a Key Account Manager or similar client-facing role.

  • Strong technical knowledge of system integrations (XML, SFTP, APIs).

  • Ability to understand and communicate technical concepts to non-technical stakeholders.

  • Excellent communication, problem-solving, and relationship management skills.

  • Experience in project management or technical implementation is a plus.

Qualifications:

  • Relevant certifications in APIs, integrations, or project management are a plus.


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