IT Coordinator

1 week ago

Cape Town, Western Cape, South Africa InvisionHR Full time R450 000 - R550 000 per year

Summary:
To manage and support the company's IT infrastructure and systems. This role covers day-to-day IT support, Microsoft 365 administration, vendor coordination, network management, and general systems maintenance.

The IT Coordinator will play a crucial role in keeping the company's technology reliable, secure, and aligned with operational needs across all departments.

Reports to: Marketing & IT Manager
Location: Stikland, Cape Town
Schedule: Monday – Thursday 08:00–16:30 & Friday 08:00–16:00
Salary: Market related and commensurate with experience

Responsibilities:

User & Device Support

  • Set up and maintain employee laptops, cellphones, and other hardware.
  • Provide first-line and second-line support for hardware, software, and network issues.
  • Set up and maintain laptops, cellphones, and other IT equipment for staff.
  • Troubleshoot IT issues across all departments (showroom, warehouse, technical, sales, office).
  • Assist in onboarding new employees with accounts, devices, and system orientation.

Microsoft Stack Administration

  • Manage Microsoft 365 accounts (Exchange Online, Teams, SharePoint, OneDrive).
  • Improve Teams usage for collaboration, channels, integrations, and file management.
  • Maintain SharePoint structures for document organization and accessibility.
  • Administer Azure Active Directory (user roles, groups, and security).

Network & Infrastructure

  • Monitor and maintain the company's network (switches, access points, Wi-Fi).
  • Coordinate fiber and VOIP system setup and support.
  • Assist in IT infrastructure expansions (e.g., connecting new warehouses, extending networks, deploying Unifi access points).
  • Maintain backup systems, updates, and IT security protocols.

Vendor & Procurement Coordination

  • Liaise with IT suppliers and vendors for equipment purchases and software licensing.
  • Work with 3rd party providers to resolve escalated technical issues.
  • Ensure company devices meet performance, security, and compliance standards.

Documentation & Training

  • Develop training manuals, procedures, and user guides for staff.
  • Conduct IT training and support internal IT security and productivity initiatives.
  • Maintain an updated IT asset register.

Requirements

Education & Certifications

  • Diploma/Degree in Information Technology or related (preferred).
  • Microsoft certifications are an advantage.

Experience

  • 2–4 years of proven experience as an IT Technician or IT Support Specialist.
  • Hands-on experience with the Microsoft stack (Microsoft 365, Teams, SharePoint, Azure AD).
  • Strong background in troubleshooting laptops, desktops, mobile devices, and peripherals.
  • Familiarity with VOIP systems, vendor coordination, and network setups.
  • Experience within food service equipment industry – advantageous

Preferred Attributes

  • Proactive and improvement-driven — always looking for smarter IT solutions.
  • Team player who collaborates well with department heads.
  • Comfortable balancing hands-on troubleshooting with planning and coordination.

Competencies:

  • Problem-solving mindset with ability to work independently
  • Excellent verbal and written communication skills
  • Initiative / proactivity
  • Attention to detail
  • Strong organizational ability to manage multiple priorities.
  • Team player with collaborative approach
  • Enthusiastic and improvement-driven

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