Corporate Collections Manager

4 days ago

Johannesburg, Gauteng, South Africa Cartrack Full time

Cartrack, a world-leading smart mobility Software-as-a-Service tech company operating across 23 countries, is looking for a results-driven Corporate Collections Manager to manage the full debtors and collections process, ensuring accurate invoicing, timely payments and strong credit control. This role includes leading the credit control team, improving processes and managing the credit risk through proactive assessments and effective collection strategies

Responsibilities:

Strategic Planning and Leadership:

  • Develop and execute strategic plans for the debtors' management function across all companies within the group.
  • Oversee and manage the accounts receivable team, ensuring adherence to company policies and regulatory compliance.
  • Drive efficiency in the monthly invoicing process, ensuring accuracy and timely processing.
  • Minimize Days Sales Outstanding (DSO) while optimizing processing costs and maintaining strong customer relationships.
  • Lead, mentor, and motivate the credit control team, providing coaching, training, and performance management.
  • Calculate and manage monthly incentives and overtime for the team.

Collections and Credit Risk Management:

  • Develop and implement effective collection strategies to maximize debt recovery.
  • Set and monitor collection goals and performance metrics, identifying trends and areas for improvement.
  • Oversee the collection of outstanding invoices and accounts receivable, ensuring timely payments.
  • Minimize bad debt exposure by negotiating settlements and payment plans with delinquent customers.
  • Ensure proactive credit risk assessment, identifying high-risk accounts and implementing mitigation measures.
  • Manage relationships with legal teams, debt collectors, and external stakeholders.

Operational Excellence and Reporting:

  • Ensure accurate financial reporting, working closely with the finance department to reconcile accounts.
  • Identify and implement new technologies to improve collections efficiency and effectiveness.
  • Prepare and present reports for senior management on collection activities, performance metrics, and financial risks.
  • Foster collaboration with sales, marketing, and legal teams to align business objectives and enhance customer experience.

Requirements:

  • National Senior Certificate / Grade 12 – Distinction in Mathematics
  • Bachelors' degree in Finance, Accounting, Business or related field.
  • 5-7+ years in credit control or collections, with at least 2-3 years in a supervisory or management role.
  • 2 years minimum Call Centre Manager experience required.
  • Experience in managing corporate or large key accounts is preferred.
  • Solid experience with advanced formulas in Microsoft Excel.
  • Strong leadership and team management skills.
  • Ability to work under pressure and handle difficult conversations professionally, with a high degree of emotional intelligence.
  • Excellent communication and negotiation skills.
  • Strong knowledge of credit legislation, invoicing and financial controls.
  • Strong administration and reporting skills.

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