South African Collections Business Partner

Responsibilities

Country Lead of the full Collections function, including full oversight of SA Collections Shared Services Centre in Manila

Manage the collection of over $30 million Premium Receivables for South Africa.

Direct Reports (3) and overall staff (19), Shared Service centre team (16).

Works closely with Country, Zonal Business leaders, including CFO and Regional Stakeholders, Shared Service Centers to ensure support of Policy services and Collections tasks across Commercial & Consumer Lines
Provides onsite management and decision making for South Africa
KPI's – Monitoring ageing figures, both value and item count
Manage and work closely with local office and the business to ensure all credit targets meet or exceed the requirements set by Corporate and Regional directives
Co-ordinate and manage bad debt (FAS5) provisions
Monitoring Goals & Objectives for the respective teams
Act as SME for South Africa/ AIGShared services
Work closely with SSC and ensure adherence to SLA's
Responsible for the maintenance of the Global Live Ledger/AR subledger
Responsible for all Receivables reporting for South Africa
Provide guidance on query management and remedial action in accordance with Receivables SLA
Support and implement ongoing Optimization initiatives
Represent Receivables on all business-related projects
Communicate with EMEA Receivables management on key objectives and business performance
Ensure adherence to all Compliance, regulatory and SOX requirements

Governance Committees:
Credit Committee (Responsible)
AIG Outsourcing Committee (Participant)
Capital Management (Participant)
SAIA Premium Collections Forum (Participant)

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to   

Preference will be given to previously disadvantaged candidates in line with the company's Employment Equity Plan. Specific preference will be given to people with disabilities.

Functional Area:

FA - FinanceAIG South Africa

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