Applications Frontline Support Officer

Job TitleApplications Frontline Support Officer (post level 12) (Contract appointment: 3 years) (2 positions) Job ID: 6254Organizational UnitUniversity of the Free State -> Registrar -> Student Recruitment ServicesContract TypeContractOccupational LevelSemi-SkilledLocationBloemfontein Campus - Bloemfontein, FS ZA (Primary)Closing Date17/10/2025DescriptionKINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: - Applications submitted through any other platform will not be considered. The system allows a maximum of eight attachments. To avoid upload issues, we recommend merging some or all documents into fewer files before submitting.INCOMPLETE APPLICATIONS WILL NOT BE CONSIDEREDTo ensure your application is complete, you must submit ALL documents listed under the inherent requirements, as well as the following standard documentation: A detailed Curriculum Vitae.Copies of your qualifications, or official proof of qualifications obtained (If you hold foreign qualifications, please include SAQA accreditation).A copy of your identity document (South African ID or passport for foreign nationals).Confirmation of employment in the form of a letter, appointment contract, service certificate, or recent payslip from your current or most recent employer (applicable to external applicants only).Duties and responsibilities: Respond to application-related queries from prospective students via telephone, email, chatbot and walk-ins.Respond to all application-related queries within the required turnaround time.Assist in extracting and organising application-related data for basic reporting and trend analysis.Assist in the institution's participation in school career expos, exhibitions, and parents' evenings, and ensure proper event recordkeeping.Assist applicants with navigation support for the online application portal.Identify and report system errors or repetitive queries to the supervisor for resolution or escalation.Where required, assist with marketing initiatives aimed at recruiting students, as advised by the Faculties and the Directorate.Inherent requirements: A bachelor's degree or a BTech degree on NQF Level 7 in Commerce/Social Sciences/Information systems or Higer Education Administration or a related discipline.A minimum of one (1) year's working experience in a customer service or help desk environment, a student admissions or academic administration role or marketing or outreach activities in an educational setting.Recommendations: Honours degree or relevant qualification on NQF Level 8 in Commerce/ Social Sciences/Information systems/Higher Education Administration or related discipline.Experience in Contact Centre.Knowledge and understanding of the University's processes.Knowledge of the University's learning programs and products.Knowledge of business principles and practice.Knowledge of the University's systems and data management.CompetenciesRequired competencies:• Results Orientated: The ability to maintain composure and self-control.The ability to deal calmly and effectively with high stress situations.Strategic Thinking:The ability to focus on details, work towards perfection, and approach work in a neat and organised manner.The ability to carefully analyse information and use logic to address issues and problems at work.Business Acumen:The ability to adhere to rules and strictly follow work regulations.Proficient in using MS Office.• Leading: The ability to maintain high levels of personal motivation, energy and enthusiasm.The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.Building Coalitions:The ability to be sensitive and understanding to the needs and feelings of others.The ability to interact with others and establish personal connections with people.Assumption of duties:01 December 2025 or as soon as possible.Closing date:17 October 2025Salary:The annual remuneration package, including benefits is R 388,426.59– R 487,479.38 per annum, depending on the budget available for the position, relevant work experience and qualifications.Fringe benefits:(Subject to specific conditions): pension scheme, medical aid scheme, group life insurance, housing allowance, leave and sick leave, service bonus and study benefits.Enquiries:For enquiries, please feel free to contact or email or Additionally, kindly contact / 7659 / 2979 for assistance.General:The UFS is a designated employer and is committed to the pursuit of excellence, diversity, and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups including candidates with disabilities. Our Employment Equity Plan is available at: EEA13-UFS EE Plan 1 March 2025_28 Feb The University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA.The University reserves the right not to fill the post. The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful.