Analyst: IT Application Support

2 weeks ago

Centurion, Gauteng, South Africa Telkom Group Full time R300 000 - R600 000 per year

*Structural Information
Job number:*

Job title:
Analyst: IT Application Support

Job grade:
S6

Group/ BU:
Generic

Division:
Generic

Span of control:
0

Reports to:
Management

REM Functional Area:
IT

*Core Description*
Responsible for providing, technical advice and support for the installing, complex analysis, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining system software using a variety of functionalities and a range of associated products in order to support services for assigned applications. Responsible for and oversees day to day tracking and follow-up on issues of daily operations. Maintains liaison with vendors and repair personnel to obtain required service. Responsible for problem resolution and monitoring.

*Job Responsibilities*
OUTPUT 1

Maintained Solutions

SUB-OUTPUTS

Receive faults/request

Analyse the fault/ request

Rectify or allocate fault/ request to applicable parties

Apply change control procedures

RANGE

Types of solutions

Types of Maintenance

Functional Specifications

CMID's

RCAs

OUTPUT 2

Implemented Solutions

SUB-OUTPUTS

Follow appropriate processes

Roll out solution

Perform trouble shooting

Monitor system to ensure stability

Implement interfaces

RANGE

Types Of Implementation
Implementation Plan

Installation Manual

System Administration Instructions

Operating Instructions

Disaster Recovery Plan

User Guide/ Manuals

Training Documentation/ Manuals

Roll-Out Plan

Progress Reports

Review Document/ Report

OUTPUT 3

Provided Support

SUB-OUTPUTS

Receive/ analyse request

Determine nature of support/ project to be provided

Execute support/ project actions

Provide feedback

Update documentation

RANGE

Meetings

OUTPUT 4

Tested Solutions

SUB-OUTPUTS

Check that solutions conform to original specification

Test any errors identified

Arrange for customers for testing and approval

Assist with negotiation & compilation of Service Level Agreements

Obtain approval to continue

RANGE

New solutions

Test Plan

Test Cases

Test Reports/ Results

Plan For User Testing

Acceptance Test Plan

SLA

OUTPUT 5

Monitored Applications

SUB-OUTPUTS

Make sure application is monitored by the approved Telkom monitoring software

All possible variables is measured by the approved Telkom monitoring software

RANGE

Documentation/ Manuals

Foglight

OUTPUT 6

Maintained Documentation

SUB-OUTPUTS

Identify the need for a new document

Research information to satisfy the need

Create the document

Get approval for the document

File a signed or electronic copy of document

Revise the document as necessary

RANGE

Types Of Feasibility Studies
Package Evaluation

Standard for Feasibility Study Report

Request for Information

*Core Competencies*
FUNCTIONAL KNOWLEDGE

Operating Systems (e.g. UNIX, Linux, Microsoft Servers); Computer Software (e.g. Oracle Application, MS Window Servers, Internet Information Services, etc.); Databases (e.g. Oracle, MSSQL Server, etc.); Databases (e.g. Oracle)

Functional Skills
Database Scripting; OS Scripting, Analytical; Communicating; Organizing Techniques

*Certifications
Education*

  • NQF 6: 3 year Diploma/ National Diploma

Experience

  • 3 Years relevant experience

*Additional Information
Special Requirements*

  • Must be prepared to work after hours, shifts and stand-by when required.

*Special Requirements
Physical Requirements
Key Stakeholders*

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