Business Analyst

Key purpose:

The Business Analyst is responsible for operational effectiveness and excellence of the business and will design and document solutions and make innovative recommendations that will positively impact the business. The Business Analyst is further required to manage the required deliverables on a number of projects for the business unit/s and the company at any respective point in time

Duties and responsibilities:

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Manages and monitors all Business Analyst related phases of the project or service life cycle, providing timely reporting of issues that impact project progress.
• Coordinates, actions and resolves conflict that arises. Interacts and communicates with relevant personnel within the organisation in respect of business requirements.
• Manages and coordinates the development of all approved versions of business and functional specifications for specified applications.
• Analyses the business unit's activities and trends and compares analyses against service standards and best practices.
• Presents findings and works with the Business Analyst Team Leader or Business Unit Manager and other personnel to identify and implement strategies that will address tactical and strategic goals.
• Analyses market trends and recommends adjustments and/or capitalising on current trends.
• Reviews, analyses, and creates detailed documentation of business systems and user needs, including work flow, program functions, and steps required to develop or modify computer programs.
• Reviews technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies
• Conducts quality assurance practises and procedures on end user test plans and other quality assurance assessments.
• Designs and documents work flow ensuring that all tests are conducted and documented according to the standards agreed upon by the business unit and IT.
• Ensures that all documentation accurately reflects the current status of changes and outstanding issues so that business requirements reflect application features and functions.
• Advocates the appropriate level of quality by the resolution of important defects; working with the IT project manager to ensure the software development process has an appropriate level of testing.
• Analyses discrepancies in service or performance and makes recommendations for updates.

Qualifications and experience:

• Three to five years experience as a Business Analyst in the financial and insurance sector
• Grade 12 and Certificate of proficiency as Business Analyst.
• Relevant degree or diploma.