Ecommerce Product Coordinator

2 weeks ago

Cape Town, Western Cape, South Africa Performance Brands Full time R120 000 - R180 000 per year

The Ecommerce Product Coordinator is responsible for supporting and optimising all aspects of product management and website operations across our online stores. This role requires a detail-oriented and proactive individual with strong organisational skills and an understanding of digital merchandising and product lifecycle management. Working closely with the Ecommerce and Content teams, the Coordinator ensures product data accuracy, timely updates, and an exceptional online shopping experience.

Job Description:

1. Product Management

  • Create, upload, and maintain product listings, ensuring all information (titles, descriptions, pricing, and imagery) is accurate and up to date.
  • Manage product categorisation, tagging, and attributes to improve navigation and on-site search.
  • Coordinate with the photography and content teams to ensure all product images and assets meet brand standards and specifications.
  • Assist in monitoring stock availability and coordinating updates with relevant teams.

2. Order Processing & Fulfillment

  • Support the processing of online orders, returns, and exchanges, ensuring timely and accurate handling.
  • Collaborate with the customer service and warehouse teams to resolve order-related queries or discrepancies.

3. Customer Experience Support

  • Respond to customer inquiries via email or telephone in a professional and timely manner.
  • Document and escalate customer feedback to help improve product data, user experience, and service quality.

4. Website Maintenance

  • Assist with regular product and content updates to ensure the site remains current, functional, and visually consistent.
  • Conduct routine checks to identify and report any site errors or bugs.
  • Ensure product pages and site navigation are optimized for conversion and usability.

5. Administrative Support

  • Maintain organised records of product data, images, and documentation.
  • Coordinate internal communications, meetings, and timelines with cross-functional teams.
  • Support the Ecommerce team with ad-hoc administrative and operational tasks as needed.

Key Attributes

  • Strong attention to detail and data accuracy
  • Excellent organisational and time management skills
  • Good communication and collaboration skills
  • Comfortable working with spreadsheets, ERP & PIM platforms, and ecommerce content management systems

Remuneration: R15K CTC pm

  • eCommerce Planner

    3 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R300 000 - R396 000 per year

    eCommerce PlannerLocation: Cape TownSalary: R25,000 R33,000 per month ​About the Role:As an eCommerce Planner, you will bridge the gap between operations and sales, ensuring that online offerings are strategically planned and executed. Your analytical insights will drive sales strategies, optimize inventory levels, and enhance customer engagement through...

  • ECommerce Solutions Developer

    1 week ago

    Cape Town, Western Cape, South Africa Sidekwest Full time R900 000 - R1 200 000 per year

    Sidekwest is a technology company based in Cape Town, working with clients across a variety of industries.Our projects range from a few weeks to several months and vary in scope, which is why we're looking for a versatile problem solver - someone with experience in Shopify and across other eCommerce platforms, a willingness to learn, and a proactive, can-do...

  • Ecommerce Copywriter- Old Khaki

    6 days ago

    Cape Town, Western Cape, South Africa Cape Union Mart Full time R90 000 - R120 000 per year

    We're looking for a detail-driven and commercially minded eCommerce Copywriter to join our team. In this role, you'll take ownership of product data quality and on-site content, ensuring copy is accurate, optimised for SEO, and aligned with brand messaging. From product naming to homepage updates, you'll play a key role in enhancing the customer journey and...

  • Amazon Account Manager

    3 days ago

    Cape Town, Western Cape, South Africa Pearl Full time R2 500 000 - R7 500 000 per year

    Role: Amazon Seller Central Account ManagerWork Arrangement: Fully remoteJob Type: Independent Contractor, Full-timeWork Schedule: Flexible, with core hours to align with business needsAbout Pearl Talent:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B...

  • Amazon Account Manager

    19 hours ago

    Cape Town, Western Cape, South Africa Pearl Full time R60 000 - R80 000 per year

    Role: Amazon Seller Central Account ManagerWork Arrangement: Fully remoteJob Type: Independent Contractor, Full-timeWork Schedule: Flexible, with core hours to align with business needsAbout Pearl Talent:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B...

  • Production Coordinator

    19 hours ago

    Cape Town, Western Cape, South Africa Omari Construction Full time R16 320 - R20 800 per year

    Omari ConstructionProduction Coordinator - Roofing & ConstructionFull-Time:40 Hours/Week:Salary:$4/hourLocation:RemoteBilingual Spanish Speakers Strongly PreferredPlease note: While this role is remote, we are only considering candidates currently residing in Cape Town, South Africa.About UsOmari Construction is a fast-growing, multi-state roofing and...

  • Senior Production Coordinator

    3 days ago

    Cape Town, Western Cape, South Africa Somewhere Full time US$10 240 - US$21 600 per year

    Position: Senior Production CoordinatorWorking Hours: Full-time, U.S.-based hours (Eastern Standard Time – EST)Salary Range: $850 - $1,800 per monthType of Contract: Independent ContractorAbout the RoleWe are seeking a Senior Production Coordinator to manage and oversee the production process, working closely with overseas factories and internal teams....

  • Software Project Coordinator, Americas

    1 week ago

    Cape Town, Western Cape, South Africa DigiCert Full time R1 000 000 - R1 500 000 per year

    Who we areWe're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies...

  • Global HR Shared Services Coordinator

    5 days ago

    Cape Town, Western Cape, South Africa DigiCert Full time R400 000 - R800 000 per year

    Who we areWe're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies...

  • CRM Manager

    3 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R480 000 - R600 000 per year

    Job Title: CRM ManagerLocation: Cape Town, Western CapeSalary Range: R40,000 R60,000 per month (CTC), negotiable based on experienceRole OverviewA premium design-focused retail brand with an international presence is seeking a data-driven, strategic CRM Manager to lead its customer engagement efforts across retail and eCommerce channels. This role is...