Lead Caller

1 day ago

Johannesburg, Gauteng, South Africa Pty Full time
Lead Caller – Letting Department

Ithemba Property Management is looking for a driven and confident Lead Caller to join our Letting team. This role is ideal for someone who enjoys engaging with people, reactivating opportunities, and playing a key role in converting leads into successful lettings.

About the role

The Lead Caller is responsible for re-engaging unqualified, previously unreachable, or non-converting leads by making outbound calls and follow-ups. The focus of the role is to assess interest, qualify prospects, gather accurate information, and either nurture leads or escalate sales-ready prospects to the relevant agents.

Key responsibilities

  • Contact unqualified, cold, and previously unreachable leads via phone, WhatsApp, and email

  • Re-engage prospects through professional communication and structured follow-ups

  • Conduct discovery conversations to understand tenant needs and assess suitability

  • Handle objections and disengaged prospects confidently and professionally

  • Qualify leads and transfer sales-ready prospects to the relevant agents

  • Schedule and manage follow-ups and appointments

  • Maintain accurate lead records, statuses, and notes on the system

  • Meet daily and weekly call and contact targets

Minimum requirements

  • Grade 12 (Essential)

  • Minimum 1 year experience in letting or a similar sales / customer contact environment

  • Strong verbal communication skills

  • Confident telephone manner and customer-focused approach

  • Ability to work independently and meet activity targets

  • Basic computer literacy (Outlook essential)

Key competencies

  • Prospecting and lead qualification

  • Product knowledge (letting environment)

  • Customer service and service delivery

  • Interpersonal communication skills

  • Adaptability and problem-solving

Why join Ithemba Property Management

  • Be part of a professional and growing property management business

  • Play a critical role in the pre-sales and letting pipeline

  • Gain exposure to structured sales processes and property operations

  • Work in a performance-driven, supportive team environment

Apply 
If you are confident, persistent, and enjoy turning conversations into opportunities, we'd love to hear from you.

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