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Supervisor | Europcar | Braamfontein, JHB REF14038
2 weeks ago
Car rental company Europcar is seeking a customer-oriented, deadline-driven individual who thrives on working in a fast-paced environment to join their team based in Braamfontein, Jhb as a Supervisor: Branch
Supervisor: Branch oversees all activities in the branch environment; ensuring that the team functions effectively in delivering high levels of customer service and fulfilling vehicle safety, quality control, risk management, and claims procedures. It is a role that demands high levels of resilience in carrying out the duties of the position and operating with a smile in Kokstad which often throws a variety of challenges
Job Outputs:
- Plan, organize, coordinate, and supervise all branch activities.
- Ensure that telephones are manned, answering calls, assisting with queries, and making reservations as required.
- Management of shift handover and daily reports.
- Cash management and banking.
- Supervising office and car park, manpower deployment within the branch, and support environments.
- Manage risk by ensuring that company assets and resources are always safeguarded.
- Ensure correct fleet mix based on customer demand.
- Oversee housekeeping and cleanliness of the branch and operating environment.
- Document management
- Supervision and development of staff including training, coaching, and counseling.
- Leading by example and motivating staff to deliver a world-class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.
- Authorize leave, overtime, walk-ups, and timekeeping of team members.
- Schedule and hold monthly team meetings and information sessions.
- General office, administration, and car park duties completed daily.
- Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
- Health and safety experience - monthly reports to be done
Minimum Experience:
- 2 years of supervisory / team lead experience in a similar environment.
- Car rental experience is preferred and highly desired.
Minimum Requirements:
- Valid drivers license
- Working knowledge of Basic Conditions of Employment Act or relevant basic conditions of employment legislation
- Advanced MS Excel skills
NB: The appointed person may be required to work weekends/shifts/overtime as required.
Minimum Qualification:
- Matric or equivalent NQF level 4 qualification.
Preferred Qualification:
- Business Management or other relevant tertiary qualification.
Competencies:
- Communication skills
- Business, operations, and personnel supervision skills.
- Planning, organizing, monitoring, evaluation, and reporting.
- Able to effectively communicate goals, objectives, problems, and solutions to stakeholders.
- Diversity Management: Effective in working with people of different cultures and values.
- Customer Service
- Time Management
- Conflict management
- Ability to provide counseling, coaching, mentorship, and support to ensure a harmonious work environment.
- Work under pressure
- Assertiveness
- Emotional Intelligence
- Strong organizational, multitasking and administrative skills.
- Good judgment and problem-solving skills.
- Sales and growth orientated: understand the market and competition, and drive for results.
- Innovative, decisive and disciplined.
Personal Attributes:
- Committed
- Professional; must project a professional, mature, and positive image during all interactions.
- Highly resilient
- Honesty and integrity in all business dealings.
- Energetic
- Deadline driven
- High tolerance levels and have an "open door" attitude.
- Must have a vision for the team, and the drive and ability to strive for that vision.
