Jhb Senior Operations Supervisor

3 weeks ago


Johannesburg, South Africa Rightside Full time

Overview Our Johannesburg branch based in Kempton Park is looking for an experienced JHB Senior Operations Supervisor. Job Requirements Grade 12 Certificate Excellent communication skills Ability to work under pressure and meet deadlines Problem solving skills Reliability and punctuality Strong organisational and planning skills, including shift handover plans and execution Vehicle and fleet knowledge 3 to 5 years of operational distribution management experience Duties and Responsibilities Follow all reasonable and legal instructions given by Senior Management. Be polite, respectful and courteous to everyone you encounter. Never respond aggressively or rudely, even if provoked. Lead and motivate the Operations Team to ensure performance is efficient and productive. Provide training for all operations staff. Arrange regular meetings with the Operations Team to motivate, train and collect feedback on issues experienced. Supervise and monitor the daily activities of all operational staff on Dayshift. Supervise and monitor the daily activities of all operational staff on Nightshift. Minimise and eliminate shortages, misroutes and damages. Ensure a proper and accurate handover is performed daily between Dayshift and Nightshift. Disciplinary actions within the department as required. Monitor performance of staff members within the department. Ensure all daily, weekly and monthly reports are accurate and submitted on time. Ensure all staff members wear full uniform each day. Assist the Customer Service Department with requests and queries to ensure overall customer satisfaction. Maintain courteous professionalism in all communication and correspondence with clients, agents and staff members. Monitor overtime. Ensure ERS is completed daily. Ensure third-party linehaul liaison and booking. Arrange direct loads for on-site loading – JHB Depot, In-houses, ad hoc clients. Ensure bike delivery planning is done daily. Monitor zone controllers and shift reports. Control P&L loss on vehicles vs routing. Work hand-in-hand with Fleet Manager/Assistant to optimise fleet. Maintain inter-departmental communication flow. Familiarise yourself with retail division operations & bookings. Carry out any reasonable work-related instructions from management. #J-18808-Ljbffr



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