Customer Care Administrator
19 hours ago
Effective Laboratory Supplies has an exciting vacancy for a Customer Care Administrator. Do you enjoy B2B sales administration? We would love to hear from you
The role provides essential frontline support to the Sales team by managing inbound customer enquiries across phone, email, and WhatsApp. Responsibilities include monitoring the shared sales inbox, logging and classifying opportunities in the CRM, assisting with RFQs, and completing general administrative tasks that support the sales workflow.
The role also delivers friendly, accurate communication to customers and contributes directly to the organisation's 10-Minute Response strategy and overall service excellence.
Responsibilities
1. Customer Communication and CRM logging
2. RFQ and Sales Administration
3. General Customer Order Support
4. Cross-department Communication
5. Personalised Customer Engagement
6. AI and Process Automation
7. Administration and Record Management
Qualifications
Grade 12 (Science-related or mathematics advantageous, not compulsory).
Experience
Experience in a customer service, call centre support, or administrative role. Experience working with CRM systems or similar digital platforms advantageous.
Competencies
1. Communication (written and verbal)
2. Customer focus and service orientation
3. Teamwork and collaboration
4. Attention to detail
5. Problem-solving
6. Adaptability and learning agility
7. Planning and organising
8. Stress tolerance and resilience
9. CRM logging
10. Inbox and e-mail classification
11. RFQ logging and quotation support
12. Query handling (phone, email and WhatsApp)
13. Record management and filing
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