Customer Care Administrator

19 hours ago


Johannesburg Metropolitan Area, South Africa Effective Laboratory Supplies Pty Ltd Full time R215 000 - R380 000 per year

Effective Laboratory Supplies has an exciting vacancy for a Customer Care Administrator. Do you enjoy B2B sales administration? We would love to hear from you

The role provides essential frontline support to the Sales team by managing inbound customer enquiries across phone, email, and WhatsApp. Responsibilities include monitoring the shared sales inbox, logging and classifying opportunities in the CRM, assisting with RFQs, and completing general administrative tasks that support the sales workflow.

The role also delivers friendly, accurate communication to customers and contributes directly to the organisation's 10-Minute Response strategy and overall service excellence.

Responsibilities

1.     Customer Communication and CRM logging

2.     RFQ and Sales Administration

3.     General Customer Order Support

4.     Cross-department Communication

5.     Personalised Customer Engagement

6.     AI and Process Automation

7.     Administration and Record Management

Qualifications

Grade 12 (Science-related or mathematics advantageous, not compulsory).

Experience

Experience in a customer service, call centre support, or administrative role. Experience working with CRM systems or similar digital platforms advantageous.

Competencies

1.     Communication (written and verbal)

2.     Customer focus and service orientation

3.     Teamwork and collaboration

4.     Attention to detail

5.     Problem-solving

6.     Adaptability and learning agility

7.     Planning and organising

8.     Stress tolerance and resilience

9.     CRM logging

10.  Inbox and e-mail classification

11.  RFQ logging and quotation support

12.  Query handling (phone, email and WhatsApp)

13.  Record management and filing



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