E-commerce Operations Manager

3 days ago

Franschoek ZA Babylonstoren Full time R1 200 000 - R2 400 000 per year

We are looking for an experienced E-commerce Operations Manager to lead and manage our operations team of over 120 people across fulfilment, supply chain, customer service, and projects. This role ensures smooth day-to-day operations while driving growth and long-term improvements.

Requirements

  • Bachelor's degree in engineering, logistics, supply chain, or related field.
  • Fluent in Afrikaans and English.
  • Minimum 5 years' experience in operations or e-commerce.
  • Strong people management experience across all levels.
  • Exposure to Lean, Six Sigma, or similar improvement methods.
  • Familiarity with ERP/WMS systems (advantageous).
  • Excellent project management, time management, and problem-solving skills.
  • Strong eye for detail and passion for customer experience, operations, and

    e-commerce.

Key Responsibilities

  • Manage and motivate staff, build a positive work culture, and oversee performance and HR administration.
  • Oversee warehouse operations in Cape Town and Johannesburg: logistics, stock control, packing, safety, facilities, and fleet.
  • Ensure efficient order fulfilment: on-time dispatch, quality checks, and close collaboration with customer service.
  • Deliver excellent customer experiences and resolve service queries quickly.
  • Manage supply chain and inventory: control stock, reduce waste, apply FIFO/FEFO principles, and improve supplier-to-customer processes.
  • Oversee product quality, food safety, and cold chain compliance.
  • Lead continuous improvement projects, implement new tools/systems, and support process optimisation.
  • Manage budgets, KPIs, reporting, and cross-departmental workshops.

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