E-Commerce Systems Engineer

Babylonstoren's e-commerce department has grown significantly over the past few years. Our environment is fast-paced, innovative and performance-driven, making it well suited to someone who is self-motivated, detail-oriented, solutions-focused and confident in making decisions or escalating issues when necessary. We are hyper-focused on the customer experience, which informs every decision, process and task we undertake.

As an E-Commerce Systems Engineer, you will play a pivotal role in supporting our digital platforms, ensuring that systems — from inventory and order processing to customer experience — operate efficiently and reliably. Drawing on your engineering background, you'll apply a systems-thinking approach to solve complex challenges, using data and design principles to streamline complexity and enhance performance. Your primary focus will be on backend systems, process optimisation and implementation, with opportunities to contribute to operational improvement projects across warehousing, fulfilment, logistics and customer service.

You should be solution-oriented, with a passion for process improvement, operations and logistics within an e-commerce environment. This role is well suited to a highly motivated individual who thrives in a fast-paced, dynamic work culture and can readily adapt to evolving market and organisational demands.

Technical knowledge, skills and experience

• A Bachelor's degree in Industrial Engineering or a related field

• Over three years' experience in systems engineering, e-commerce operations, or process improvement

• Ability to write basic SQL queries

• Practical experience using diagramming tools (e.g. Microsoft Visio, ) to document and present processes

• Proficiency in Power Platform, SQL, Power BI and simulation software (advantageous)

• Exposure to Lean, Six Sigma or similar continuous improvement methodologies

• Familiarity with ERP or WMS platforms (advantageous)

• Excellent project management, organisational, time management and decision-making skills

• Fluency in Afrikaans and English

• Strong execution skills and attention to detail

• A passion for operations, digital commerce and emerging retail technology trends

Your responsibilities will include:

• System Design & Maintenance: Design, implement and maintain operational systems and tools. Oversee the overall health, functionality and continuous improvement of all digital operational systems.

• Process Engineering: Apply industrial engineering principles to streamline workflows, minimise waste and optimise throughput across processes.

• System / Platform Requirements: Serve as a link between operational needs and technical teams (both internal and external). Draft clear and structured Business Requirement Documents (BRDs) and translate business needs into technical specifications for developers.

• Continuous Improvement: Lead continuous improvement initiatives through root cause analysis, digital tool development and comprehensive process documentation.

• Data-Driven Optimisation: Identify and analyse system bottlenecks, define and track key performance indicators (KPIs), and drive performance enhancements. Capable of processing raw data and developing automated dashboards to support decision-making.

• Operational Collaboration: Partner with warehousing, logistics and customer service teams to deliver projects that enhance operational efficiency and customer experience.

• Engineering Projects: Plan, schedule, coordinate and monitor assigned engineering projects from initiation through to completion.

• Business Process Mapping: Create detailed process maps to document and analyse business workflows.

• Entity Relationship Diagrams (ERDs): Understand and develop data structures through the creation and interpretation of ERDs.