Senior Manager: Partner Management

Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Responsibilities

Leadership and Direction
Communicate the function's strategy and its relationship to the organisation's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organisation's business goals.

Procurement
Manage the delivery of a major part of the organisation's procurement strategy. Take personal responsibility for a limited number of mission-critical procurement programs.

Facilities Manage a portfolio of major facilities services in line with the overall supplier management strategy.

Performance Management
Set, and lead the delivery of, annual and long-term business performance objectives for a strategic function or group of businesses; manage and report on performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure achievement, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value.

Continuous Improvement
Lead the review of existing operations and the implementation of innovation processes across the division or function to ensure the required continuous improvement outcomes are delivered.

Stakeholder Engagement
Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Manage service delivery for external suppliers according to SLA's.

Information and Business Advice
Provide authoritative specialist advice to the leadership team of a medium-size international organisation to guide the implementation of policy and the design and implementation of projects and change initiatives.

Contract Requirements
Identify contract requirements and write specifications for a business-critical portfolio or area of the business for existing contracts and/or new contracts.

Contract Management
Manage the delivery of a major part of the organisation's contract management program while taking personal responsibility for a limited number of mission-critical contracts.

Operational Compliance
Lead the implementation of the organisation's policies and procedures within a significant function to ensure compliance with relevant external regulatory and/or voluntary codes, and with internal policies and procedures, to minimize business risk and protect the organisation's reputation. Foster a business culture that places value on the principles that underlie external regulation and the creation of voluntary codes of practice, and on adherence to these.

Customer Relationship Management / Account Management
Develop and oversee customer relationship strategy, including identification of key customer networks, alliances, and strategies to build customer intimacy and loyalty. May personally manage relationships with the most strategic clients and customers.

Sourcing
Collect and analyze the key cost drivers, market dynamics and issues, areas of innovation, and alternative suppliers for business-critical risk area(s) with few alternatives/high costs of changing, in consultation with relevant functions to provide solid market information for decision making.

Data Collection and Analysis
Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.

Document Preparation
Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience.

Cost Analysis
Evaluate costs and identify variances or opportunities to improve profitability for more senior colleagues.

Personal Capability Building
Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Health, Safety & Risk Management
Monitor the organisation's HS&E policies, procedures and mandatory instructions; to identify and mitigate risks, and to safeguard the environment and the wellbeing of oneself and others. Perform monthly inspections as per the register and file hard copy for record keeping. Attending Internal & External Health & Safety Audits Maintain all the Health & Safety SLA's, which includes: fire extinguishers, signage, first aid bags, supplier files. Support disaster recovery and business continuity which Facilities is directly responsible.

Budgeting and Costing
Manage budget plans for a department. Could involve development or delivery (or both).

Education

Matric/SAQA Equivalent (Essential) Supply Chain Management / Procurement Diploma (Essential) Degree in Procurement / Supply chain Management / Financial Management (Essential)

Experience

6-10 years Claims Fulfillment and/or Supply Chain Management (Essential); Experience in the Short Term Insurance Industry (Advantageous). Management Experience: 6-10 years experience managing managers (Essential)Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.

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