Career Consultant

2 weeks ago

Centurion, Gauteng, South Africa CTIA chefs training and innovation academy Full time R450 000 - R600 000 per year

About CTIA

CTIA is a leading educational institution committed to providing high-quality academic programs, fostering a dynamic learning environment, and empowering students to reach their full potential. Our Centurion campus offers a range of innovative programs and prides itself on its collaborative approach to education.

Position Overview:

The Career Consultant is responsible for guiding and supporting prospective students and financiers in selecting the most suitable Chefs courses to align with their career aspirations. This role involves a combination of sales expertise and advisory skills, ensuring students are matched with courses that meet their skills, interests, and goals while maintaining affordability. The consultant plays a key role in driving student enrolments and ensuring that prospective students make informed, confident decisions about their education.

Responsibilities

  • Student Enquiries & Follow-ups: Respond promptly and professionally to enquiries across multiple platforms. Conduct timely follow-ups with all leads to maximize conversion rates.
  • Needs Assessment & Course Recommendation: Assess prospective students' needs, interests, and career goals to provide personalized course recommendations that align with their objectives and affordability.
  • Enrolment Process: Ensure the enrolment process is efficient, seamless, and completed accurately. Work towards achieving or exceeding individual and team enrolment targets on a monthly and quarterly basis.
  • Promotional Events & Outreach: Actively participate in open days, school visits, expos, and other promotional events to engage potential students. Track and report on the success of these events in generating leads and enrolments.
  • CRM & Data Management: Maintain and update CRM systems, SharePoint, and spreadsheets with accurate lead and enrolment information. Provide timely and accurate sales reports, including lead conversion data.
  • Customer Relations & Communication: Provide exceptional customer service, ensuring prospective students feel supported throughout their decision-making process. Utilize virtual platforms (Zoom, Teams, etc.) for consultations when needed.

Key Knowledge & Skills

  • Strong organizational skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • A customer-oriented approach with the ability to engage students and resolve issues effectively.
  • Proficiency in data management and administrative tools.
  • Ability to work independently and as part of a remote team.
  • Problem-solving skills and a proactive mindset in handling administrative tasks in a digital environment.
  • Comfortable using various online platforms, administrative tools, and student management systems. Proficiency in Microsoft Office Suite, Google Workspace, and database management is a must.

Requirements

  • A relevant tertiary qualification, i.e. sales, marketing or business, would be advantageous for this role
  • Proven track record of meeting or exceeding sales targets
  • 2-3 Years proven experience in an educational or customer service environment is essential.
  • Clear criminal and credit check
  • Valid South African ID / Passport
  • Valid driver's license and own vehicle
  • Exceptional administrative skills are required, with a strong emphasis on attention to detail and a high level of accuracy, particularly in handling student-related processes

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A vibrant and collaborative working environment.

Job Type: Full-time

Work Location: In person

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