Production Support Analyst

3 days ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R80 000 - R120 000 per year


Contract position

Minimum requirements:

  • 3-5 years technical and support experience
  • Relevant degree
  • Proven experience of working hands-on with a variety of platform technology
  • API integrations and providing technical support on the same, preferably in a Banking environment.
  • Knowledge of relevant internet and connectivity protocols.
  • Knowledge of API's
  • Expert experience in reading log files, understanding of reading traceroute and telnets.
  • Experience with SQL and a variety of databases .e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
  • Creative, collaborative thinker with an ability to learn new things, assess problems, and identify proactive solutions quickly.
  • Self-starter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done with accuracy.
  • Stakeholder management experience, with the ability to communicate effectively at different levels of an organization.
  • Office based and willing to work weekends and extended hours when required
  • Experience with SQL and a variety of databases .e.g. MySQL, APIs, file transfers protocols
  • The ability to understand JSON/XML
  • Excellent communication skills and ability to engage with internal and external stakeholders and clients.

Responsibilities:

  • To provide guidance as a technical resource and subject matter expert for the company's Host to Host channel's API offerings. 
  • To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity. 
  • This role provides support to a platform that operates 24x7 with business hours- Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
  • Working understanding of Foreign Exchange and SWIFT would be beneficial
  • Serves as a liaison between various product and client engagement teams.
  • End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
  • Troubleshooting existing integrations and providing technical support to C&I clients.
  • Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
  • Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
  • Identifies and suggests process and technology opportunities which will improve the API service
  • offering to customers and drive internal efficiencies as it relates to the banks Host-to-Host platform.
  • Performs full system, data integrity and user acceptance testing with technology platforms.
  • Provides technical expertise and guidance to clients representatives and technical specialists.
  • Expert experience in troubleshooting network problems.

  • Intacct Support Analyst

    5 days ago

    Johannesburg, Gauteng, South Africa Sage Full time R104 000 - R208 000 per year

    Job DescriptionSage is seeking a Technical Support Agent to join our team in Johannesburg. In this hybrid role (with a minimum of three days per week on-site), you will play a key role in providing expert technical knowledge to support our Sage Intacct Business Partners and Customers telephonically and via email.We are looking for a candidate with strong...

  • Production Support Analyst

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year

    CONTRACT ROLENon-Negotiable Requirements:3-5 years technical and support experienceOffice-based with willingness to work weekends and extended hours when requiredExperience with SQL and various databases (e.g., MySQL), APIs, and file transfer protocolsAbility to understand JSON/XMLExcellent communication skills for internal and external stakeholder...

  • Production Support Analyst

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R750 000 per year

    Minimum requirements:Relevant degree3-5 years technical and support experienceProven experience of working hands-on with a variety of platform technologyAPI integrations and providing technical support on the same, preferably in a Banking environment.Knowledge of relevant internet and connectivity protocols.Knowledge of API'sExpert experience in reading log...

  • Production Support Manager

    1 week ago

    Johannesburg, Gauteng, South Africa iOCO Pty Ltd Full time R1 200 000 - R2 400 000 per year

    The Production Support Manager is responsible for leading and managing the team that ensures the stability, performance, and availability of all production software applications and systems. This role is a critical link between development, operations, and the business, focusing on swift incident resolution, effective problem management, continuous service...

  • Senior Product/Marketing Analyst

    1 week ago

    Johannesburg, Gauteng, South Africa The Global Talent Co. Full time R1 200 000 - R2 400 000 per year

    Senior Product AnalystFull-time, RemoteAbout Us:At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.The company you will work with is a fast-growing,...

  • Support Analyst

    3 days ago

    Johannesburg, Gauteng, South Africa Kerridge Commercial Systems Corp Full time R250 000 - R400 000 per year

    "At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."Klipboard provides specialist software, services and support to deliver fully...

  • Junior System Operations Support Analyst

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R150 000 - R250 000 per year

    Key purpose:We are looking for a Junior System Operations Support Analyst to join our Systems Operations (SysOps) team.The SysOps team is responsible for monitoring and ensuring the high availability and high reliability of our critical operation systems. These systems are crucial to Merchant Capital to achieve their goals and be successful in todays...

  • System Analyst

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R500 000 - R750 000 per year

    Key purpose:We are looking for a System Analyst to join our Solutions team.The Solutions team is responsible for managing the interactions and relationships between business and the technology team.The responsibilities of a System Analyst include, obtaining a deep understanding of the system, business operations and product offering. With the assistance of...

  • Internal Product Support

    1 week ago

    Johannesburg, Gauteng, South Africa BMG - Bearing Man Group Full time R104 000 - R208 000 per year

    Job PurposeThe Internal Product Support in Fasteners role plays a key part in supporting the sales and branch network by ensuring accurate, reliable, and up-to-date product information across all systems.Roles & Responsibilities:Serve as the primary point of contact for branches on fastener-related product queries, pricing, and system issues.Support sales...

  • Analyst Programmer

    1 week ago

    Johannesburg, Gauteng, South Africa PayInc Full time R500 000 - R1 000 000 per year

    DescriptionPayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africa's payments ecosystem. Our mission is to connect people, businesses, and economies through secure, efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth. From EFTs and Cards to...