Application Support Specialist

Sasol is a global integrated chemicals and energy company with a 75-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do.

Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.

Job Req ID

10305

Closing Date

3 November 2025

OME

MSA: Energy Marketing & Sales

Location

Sandton 

Purpose of Job

Provide SAP materials management as well as SAP sales and distribution support to SAP users to fulfil customer demands and the broader commercial energy solutions and mobility. Perform end-user support (e.g. after-hours and stand-by), system testing, system change implementation, master data management, and automation of supply chain business processes. Enable and preserve business operations continuity in the order to cash process. Delver first-line systems and super-user support, perform system monitoring, and assist in the configuration and testing of systems changes.

Key Accountabilities

• Deliver first-line support across the supply chain including systems and super-user support according to the agreed Service Level Agreements (SLAs) within 72 hours.

• Monitor system performance enabling uninterrupted order processing during after-hours in conjunction with a stand-by team member.

• Configure and test system changes associated with value chain improvement initiatives and system upgrades.

• Coordinate change management practices on system changes.

• Generate Business Requirement Specifications (BRS) as well as functional and technical specifications of user requirements.

• Liaise with governance, risk, and compliance stakeholders to resolve SAP role conflicts and create new SAP user groups when and as needed.

• Assist users in developing profiles and addressing access issues. Log in information pertaining to helpdesk requests in the relevant database.

• Compile and sustain systems procedures and work instructions for future reference.

• Conduct system trainings to end-users on the proper utilisation of applications.

• Apply evidence-based SHE practices in alignment with set standards for safe operations.

• Implement Sasol Group's risk philosophy and enterprise risk management framework.

• Build and maintain positive relationships with relevant internal and external stakeholders to enable the provision of exceptional application support services.

• Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals.

Formal Education

University Bacherlor's Degree

Min Experience

3+ relevant years 

Required Personal and Professional Skills
BC_Optimizes Work Processes TC_Process Risk Analysis BC_Business Insight TC_Process Optimisation TC_E_Process Monitoring and Control BC_Plans and Aligns TC_Assessment TC_Performance Improvement BC_Action Oriented BC_Ensures Accountability

Sasol is an equal opportunity and affirmative action employer.  Inspired by our Purpose of "Innovating for a better world", Sasol acknowledges that diversity is intrinsic to the fabric of our organisation and is the key to our growth and success.  Sasol is committed to the full inclusion of all suitably qualified individuals.  Preference will be given to applicants from designated groups and people with disabilities according to Sasol's Employment Equity Plan.  This includes reasonable accommodation to enable individuals with disabilities to perform essential job functions.

Our automated process is designed to efficiently assess a large volume of applications. Should you not hear from us within 60 days of the advert closing then kindly consider your application unsuccessful. Thank you once-more for your interest in Sasol as your employer of choice, and we wish you all the best with your career aspirations and future applications with us.

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